Anonymous User
October 7, 2024
First bad review for this hotel
We were given the last room, and we asked to change to another one. The xx in the marketing department said that the rooms were fully booked. I said I should not be the last guest to check in today. He said that was right. We looked at Ctrip and found other room types, and said that it was okay to change to other room types. He said that there were no more, all of them were booked. Then why did Ctrip still show that it was available? I said that I would call Ctrip to communicate, and he said that I had to find the leader to upgrade or change the room. The leader came and said that there was still a room to change. This kind of inconsistent rhetoric is really treating the guests as ** or treating yourself as a little *. I said that I have used Ctrip for many years and have never seen any hotel with such service and attitude as yours. Whether it is their hotel management problem or his personal problem, only they themselves know it best. Working in the service industry is very hard. If you don’t like it, you can quit. Arrogance, lying, and not having a good attitude will only make you feel like going to the grave every day when you go to work.
Facilities: old
Sanitation: OK
Environment: OK
Service: None
The service and attitude of the front desk leader is what the hotel industry should be like
Other people's attitudes should not bring bad things to your hotel and industry
You even represent the first impression of tourists on Nanchang
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