Facilities: The toilet in the first room we stayed in was blocked, and the landline phone we used to call the front desk was also broken. After finding out the situation, the staff changed us to a windowless room at the end, saying that there were no more rooms available! If the guest needs to change rooms due to the hotel's own reasons and there is no room of the same type available, then the guest can be upgraded. What hotel would make the room get worse the more time you stay in it? ? ?
Service: We asked the staff to give us a solution, but they said, "If it weren't for the problem with the toilet, we wouldn't have changed your room. There are only a few rooms of the same type left, and you are only a low-level member so we can't upgrade you." I'll give you two drink coupons later." What you mean is that we can choose to stay in these rooms or not, and there is no apology at all, right? Where should I go to the bathroom after I finish your drink? Who are you showing your impatient face to? Is it my fault? After repeated requests, another room was finally available, which was ridiculous!
Environment: I finally got a room upgrade. This is the third room. The glass window is cracked. The staff said it is on the outside and will not affect the inside. What if it explodes while I am living there? Who can be sure? The toilet was not cleaned up after other people used it. The staff started to get impatient again. It had been an hour since I called and the problem had not been resolved yet. I didn't want to say any more so late at night, so I just quickly changed someone and went to rest.
Room 4: Only a few lights are on
Room 5: Unknown liquid on the toilet and table
Room 6: The lights weren’t on. I didn’t want to bother with that anymore so I just stayed there.
The call came from 10:30 pm! It took an hour and a half and we finally sat down at twelve o'clock! I was carrying all my stuff around, and if you didn't know, I'd think I was here to explore the store.
After taking a shower, I blew my hair. The hair dryer only has cold air. How long will it take for two people to blow their long hair? I replaced the hair dryer with a broken button and it doesn’t work at all, and there are no extra hair dryers? ? ? But the next girl had a very good attitude, which was completely different from the previous one. 🫰🏻 It was quite funny that the two of them just rested with wet hair. They were lucky not to get sick. It was really amazing. It's incredible 😜 It's all true, not an exaggeration at all~
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