Hanting Hotel (Nanchang Bayi Square Wushang Mall)

I originally planned to book two nights, with a total price of 406 yuan, 203 yuan/day. Suddenly something happened and I needed to leave early, so I contacted the hotel around ten o'clock the next day to cancel the reservation for the second night. However, no one responded when I contacted the hotel for the first time. I got a reply an hour later, but I was told that cancellation of one night would be based on the rack rate, and only 168 yuan would be refunded. The actual order price displayed that day was only 215 yuan. The order details did not indicate this refund policy, and the refund price displayed was also 203 yuan. I contacted Ctrip three times, but each time I received different refund amounts, which were 168 yuan, 157 yuan and 131 yuan respectively. The hotel’s explanation was that their employees were “newcomers”, “miscalculated the price”, and “were not clear” price". This changing way of handling really makes me very dissatisfied! In the end, the hotel only refunded 142 yuan. During the whole process, communication was very poor, and I took the initiative to contact Ctrip. The hotel's refund attitude was also very negative, and it was like I couldn't live in it. Very disappointed with this irresponsible and service attitude! After all, it is a chain hotel... As you can imagine, this is the first time I have seen such a bad hotel! ! !

When I checked into the room first, I found that there was no toothbrush in the toiletry bag and the screen window was covered with dust. The quilt cover was dirty and there was garbage on it. Mainly there was a bad smell in the room. I contacted the front desk and was told that there was no room available and I could only ask the aunt to deal with the smell. The aunt said that this room always smelled bad, and she said that the doors and windows should be left open and ventilated. Then I sprayed it with a smell-masking spray. I originally booked two nights, but applied for a one-night refund, and the front desk said there was a room available. 😅 Originally I didn't need it, but the quilt cover got dirty and I couldn't stand it, so I changed it. There are bugs in the new room and the windows cannot be locked🥲 Then I moved to another room, but the windows still couldn't be locked, there was a gap in the middle, and the sound insulation was very poor, and I could hear the sound of cars passing by. Cleanliness: Not good Facilities: quite old Environment: quite hard to find Service: OK

The waiter was very considerate and gave us a cold cooling drink when we arrived at the store in summer.

The room is clean and has no odor. The bed is comfortable to sleep on. The service attitude is good. Recommended