Pacific Shores Resort & Spa

It was a nice experience. Amenities are very accessible.

The room looked absolutely nothing like pictures with an old dingey carpet and a tiny 28" TV. The fridge was broken and propped up on one corner with a stack of broken tiles to try and stop some of its wobblyness. The "private ocean view balcony" was instead a view of the trail to the children's park instead. The jacuzzi tub looked like the jets hadn't been cleaned in ages and were so black with mildew, neither my wife nor I thought it to be hygienic enough to use. The location itself was convenient, though, and was just a short walk to the beach.

Upon check-in, the door to our room was physically open. We were missing several items in our 1 bedroom apartment: no sheets and blanket for the pull-out sofabed no sugar for coffee not enough towels no dishwasher tabs only 1 roll of toilet paper no salt and pepper no herbal tea not enough coffee pods In addition, one of our room keys did not work. There was also not enough soap to wash our hands for 3 days and the quality of the soap was horrible. Liquid hand soap should be supplied in both the bathroom and the kitchen. The property seemed nice but the lack of supplies and multiple trips to the front desk were disappointing to say the least.

The particular unit we stayed in was quite outdated, there were others which had been updated. It was relatively clean but some areas needed a bit more attention (the kitchen cupboards doors/handles were sticky, there was lots of long black hairs throughout the unit). It is a resort/hotel however they don’t provide any room cleaning during your stay. There was no paper towel, broom/Vacuum cleaning supplies in the unit to tidy up the kitchen or other areas during our stay (1 week), when we arrived one bathroom had no toilet paper, the other only had a quarter of a roll. I called upon checking in a realizing this and asked for more to be dropped off, after many hours it still had not arrived and I went and found someone who would get it for me. As they don’t do room cleanings, they said to call when garbage needed to be picked up and place it outside the door. We did this in the morning and by 8pm, it was still there. When we asked the front desk if we should take it back inside for the night so an animal doesn’t get into it, or was someone still coming the response was “do you mind just taking it down to the garbage yourself?”. The grounds were perfect for our family and our stay, the amenities were perfect. The use of paddle boards and kayaks without an additional cost was a nice feature. Overall we enjoyed our stay, however if I were to stay there again, I would possibly look at renting one of the privately rented units, not one through the hotel to ensure an updated unit.

Spectacular Views and Amenities Spectacular views and Amenities! The grounds are extensive and include all the right things for a large group traveling together with adults and teens.

The great: location and amenities (e.g., pool, hot tubs, kayaking, etc.). The average: room was in rough shape, bed not comfortable. The poor: paper thin walls that you can hear "everything", and our luck a loud group of 6 was next to us (4 per room.... ya sure).