Sancunweiguang
February 8, 2025
Everyone should pay attention to the public areas and parking spaces shared by Ibis and other B&Bs as well as the owners of the community. The parking spaces in the community are tight. Self-driving friends should carefully choose the arrival time and parking space, remember!!! Otherwise, you will be stuck on holidays and can't get out, and the hotel staff will not notify the car owner, which is really annoying.
The staff training level is really poor, especially the guy at the front desk. If you can't drive well, don't agree to help guests move the car, and don't direct guests to park in the blocked position. The night before, I saw the guy directing other guests to park on the other side of the bend.
First, in the early morning, more than a dozen guests were waiting for your hotel to move the car in the cold wind outside. The guy at the front desk came out with the key and said, "I don't have the skills and can't move it."
Let other guests move. If there is any bump or any problem with the vehicle afterwards, is your hotel responsible for it? How is your hotel's safety training conducted? Is the operating procedure compliant?
Don't agree to things you can't do. Don't you understand such a simple truth?
Second, if the guest doesn't help move, the guy at the front desk will take the car key and go back. Normally, in this situation, shouldn't you call the owner or send someone to the room to knock on the door and communicate with the owner to move the car? As a result, after waiting for five minutes, I went to ask you whether you notified the owner to move the car, and the three of you didn't say a word. Really excellent! ! Too excellent! ! Asked whether you called, you didn't say a word. At this time, the front desk guy also said, "The owner gave the key to the front desk yesterday and asked the front desk to help move the car. And there are cars blocking the way below, and you can't get out even if you move it."
Is the car in the passage below something you should worry about? You can't solve the car blocking the corner of the hotel passage, and there is at least a 2.4-meter passage width between the two cars below the hotel passage, so the small car can go out directly, otherwise how did the other SUV drive up from below?
Is this how you solve the problem? Let other guests wait in the cold wind, you hide in the house, neither notifying the owner nor moving the car, awesome! ! ! Really awesome! ! !
I have to praise a Shanghai guy who took the initiative to help the hotel move the car, but the funniest thing happened at this time. A young lady from the hotel came out to watch the guests reversing, and she didn't help direct at first, as if this matter had nothing to do with her. It was other guests who asked the young lady to go back and ask someone to help direct together.
Originally, because Nan'ao was relatively comfortable, although there were many people during the holiday, I also wanted to give you a good review as encouragement. The holiday was also very hard. But in the end, the experience this morning was really too bad, and it directly became a negative experience. You should thank Ctrip for not giving zero or negative points. It's too rubbish.
Original TextTranslation provided by Google