Kwetu Nairobi, Curio Collection by Hilton

This hotel was amazing. I was pleasantly surprised and impressed with everything. I loved the decor, the facilities and most importantly the professionalism of the staff. John at reception was fantastic, he recognised I was a silver member and had macaroons and chocolates out in my room. Nick in concierge was also great, they went over and beyond to help me. The rooms were a dream, the beds very comfortable, decor to dream of and a vide range of TV channels. Housekeeping brought a coffee homemade face scrub which was wonderful and made my skin feel so smooth. The roof top bar and restaurant is a must; the ambience, food, drinks and views are all top rated. This is my favourite Hilton I've been to.

Hotel is located in a very nice calm surrounding with a lot of green forested landscape. But the hotel is not providing a 5 star experience. Hotel security at entrance is a total mishap, and who knows why such a painful experience was even created. I understand the importance of safety, but my goodness this is excessive! It’s almost like you at entering a military facility. A main wall looking entrance opening, followed by a comprehensive security check. You have to get out of your car on slippery-slope, walk up a ramp in zig zag, through a metal detector, scan your bags, while the car then proceeds and waits for you when you are done. The driver does not have to go through this procedure, as the driver is considered harmless I guess ? Then another gate opens up! It’s laughable and doesn’t feel like a hotel experience at all which should be your first impression! Another very challenging situation is to actually get around the hotel. You have to guess where you are going as the Signages are either lacking or placed in wrong locations. They are color coded somehow which makes it even more difficult to comprehend with over cluttering. While the room is pleasant, there were amenities not checked prior to check in. The coffee machine wasn’t working, no laundry bag in the room, missing iron and iron board , and when asked they had run-out! Breakfast was fresh, tastes good but takes very long time to be served. A simple egg dish takes over 30min. Your coffee 10min. Pool was cold which is unfortunate and only the brave would take a dip. Finding the gym is an exercise in itself, no gym sign, I guess the idea is warm up by spending time figuring it out! Overall a disappointment.

Maxwell from house keeping did an awesome job and cleaning my room and attending my request i recommend such an attentive attitude towards guests request and food is good and staff are very welcoming from the reception to house keeping I will soon comeback again