Fortune Walkway Mall, Haldwani - Member ITC Hotels' Group

Good Hotel. Value of Money

The property was excellent, in all terms. The rooms were clean as was the entire property. The food was excellent and the best was their staff, reception, housekeeping and the restaurant. Special mention for Kamal and Udit at the restaurant. The Ragi dosa was probably the best that we have had in a while.

Smooth check in process , they immediately saw that we were tired and gave us the key to our room. We got a complimentary upgrade to a room facing the mountains which was breathtaking! I loved the food at the restaurant we had lunch but I think it was a little over priced. The buffet breakfast had so many healthy options and were delicious too! My husband loved his scrambled eggs which was perfectly done just the way he likes it . I really wish there was a swimming pool though which would be a cherry on the top . The staff were very welcoming and professional. If you are looking for a hotel with a good view this would be the perfect one !

Our trip to Nainital and Neem Karoli Baba was truly unforgettable, and a huge part of that was our stay at Fortune Walkway Mall, Haldwani - a Member of ITC’s hotel group. It was, without a doubt, the best stay we’ve ever had! From the moment we walked in, we were welcomed into an atmosphere that felt warm, inviting, and luxurious without being overwhelming. The ambience of the hotel is beautiful – modern, yet with a cozy touch that makes you feel instantly at home. The rooms were very spacious (not like usual hotel room), clean, and thoughtfully designed, and the food? Simply outstanding. But the real highlight of our stay? The people. Every single staff member went above and beyond to make sure we were comfortable and happy. Two people, however, stood out and became more than just staff members to us – Neha and Babita. Let me start with Neha, who works at the reception. From the moment we arrived, she became like a part of our family. Neha took care of everything – our travel arrangements, room preferences, and every little detail. She patiently answered all our questions, helped us plan our itinerary, and even assisted us with bookings. But it wasn’t just what she did; it’s how she did it. Her kindness, professionalism, and genuine care made us feel so special. And then there’s Babita, who completely stole my mom’s heart! She manages the Food & Beverage section, and her warmth and energy were unmatched. Babita treated us like family, ensuring every meal was perfect and that we were comfortable throughout. She’s one of those rare people who lights up a room with her positivity and kindness – an absolute gem of a person. Both Neha and Babita turned what could have been just a good stay into an unforgettable experience. These two incredible women are true assets to the hotel, and their dedication and kindness will stay with us forever. We’ve stayed in many hotels before, but rarely have we come across staff members as genuine and dedicated as these two. The hotel itself is perfectly located – just 20 minutes from Haldwani Railway Station and about an hour from Pantnagar Airport. It’s also incredibly affordable compared to other options, yet the quality of the stay is far superior. The views from the hotel are gorgeous, the service is quick and efficient, and the overall experience was flawless. ITC hotels have always been a favorite of ours, and Fortune Walkway Mall proved why. If you’re planning a trip to this region, I cannot recommend this hotel enough. The people, the food, the comfort, and the memories you’ll make – everything will exceed your expectations. And if you’re lucky enough to meet Neha and Babita, you’ll know exactly what I mean.

I visit ITC hotel regularly and it never disappoints. The rooms are clean and comfortable, and the food is consistently delicious — especially their breakfast and kumouni thali , What makes every stay special is the service: Kamal ji always takes great care of me, going above and beyond with helpful recommendations and warm attention. Highly recommended!

I had a wonderful experience at ITC Fortune Hotel, Walkway Mall, Haldwani. The property is beautiful with unbelievable views of nature. The food and service were absolutely exceptional – truly the best part of the service. A special mention to Mr. Aman and (service)Mr. Kamal singh mer who were extremely(housekiping department)- mr Mohit courteous, attentive, and humble. Their hospitality made the experience even more memorable. Highly recommend this property to anyone visiting Haldwani!