Guest User
November 4, 2024
The front desk staff's attitude is not bad.
The worst is the attitude of the staff at the hot spring, Rikka Rikka Yu.
There was no explanation that we were not allowed to come in our room clothes, so I went with my husband who had hurt his heel and was disabled. However, we were told that room clothes were not allowed, so we went back to the room to change, but my husband's foot was hurting, so I decided to just take a shower in the room.
So I went alone.
After I finished the bath, an older female staff member saw me take two complimentary drinks, one for each person, one for my husband, and called me a thief with a horrible look on her face.
Staff: "One per person."
Me: "These are for my husband."
Staff: "My husband." "You can get it yourself, Na-san." I told her about my husband who came in his room clothes and came back to change because his feet hurt. Another female staff member then said, "This drink is not available to hotel guests." Even though there was no explanation on the sign. It's not that I'm hesitant to have the drink. The staff's expression and harsh words, and being told I was shoplifting, are the greatest insults. It's the first time I've been humiliated like this. If they had overlooked the sign, there must have been a way to say it. If they had said, "Sorry, customer, but only one per person," I would have understood. I felt bad all day that day, and I was so frustrated that I even cried. If anyone is considering staying at this hotel, I strongly recommend that you look elsewhere.
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