Hilton Nagoya Hotel Reviews
Hilton Nagoya Hotel
Sakae 1-3-3, Naka Ward, Nagoya City, Aichi Prefecture, 460-0008, JapanView Hotel Details
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Hilton Nagoya Hotel Guest Reviews
4.5/5
Great
194 review
Verified reviewsLocation4.5
Amenities4.4
Service4.5
Cleanliness4.6
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All reviews(194)
Positive reviews(186)
Reviews with photos/video(39)
Great service(48)
Awesome rooms(42)
Large rooms(20)
Easy to get around(15)
Delicious breakfast(14)
Convenient for shopping(14)
Near shopping area(13)
Shower difficult to use(5)
Negative reviews(8)
Christina
Hilton Queen Room
Stayed in Apr 2024
Solo travelers
1 review
Outstanding
Posted on Jun 27, 2024
The whole thing of the hotel is just perfect to me.
Response from Property: Thank you for your comments about your recent stay.I'm very proud to hear that our team took good care of you and I can assure you that I will share the good comments with them. For us its always important to hear what our guests thinks in order for us to improve and we will continue doing so in the future.We hope to welcome you back to Hilton Nagoya again.
SO
Deluxe Family Room
Stayed in Jul 2024
Family
3 review
Great
Posted on Sep 23, 2024
Room is spacious and the view is nice. Check in is quick. Even the hotel not provide airport shuttle, but there’s one station nearby. Hope the hotel could provide self washing machines service.
I appreciated the hotel keep the same room for me even I skip one night stay in my trip.
Response from Property: Thank you for your comments about your recent stay.We are very fortunate to be in such a great location - walking distance to everything you could possibly need & more.Unfortunately, we did not meet your expectations, nor did we live up to the high standards of service for which we are known. We will share your valuable comment with all the department concerned to improve our product and service.While extending our apologies for this inconvenience, we hope that you will consider coming back to our hotel again. Please do let us know if we can be of any assistance.
Ching Yee
Hilton Twin Room
Stayed in Jul 2024
Family
1 review
Posted on Jul 6, 2024
Hotel is old and no free late check out. Swimming pool is small and no individual shower, except inside onsen. Some Japanese customers are impolite and races. Overall experience is not as pleasant as other Hilton hotels.
Response from Property: Thank you for staying with us and sharing your experience.Please accept my most sincere apologies for the disappointment you have expressed and that your recent stay has not met your expectations.We will continue to work hard to improve our service and look forward to welcome you back again soon.
ChanVictoria
Deluxe Family Room
Stayed in Jun 2024
Family
1 review
Outstanding
Posted on Jun 11, 2024
Great location (we drove), nice restaurants nearby and the breakfast was awesome. Love the variety of food. Room size is perfect and we had a great time at Hilton Nagoya
Response from Property: Thank you very much for staying with us at the Hilton Nagoya.We are so pleased you enjoyed the room, restaurants and the location.We look forward to welcoming you back to our hotel in the not so distant future.
J
Deluxe Family Room
Stayed in Apr 2024
Family
3 review
Great
Posted on Apr 15, 2024
Not far from train station, great service. Buffet was great too. Very clean. Stayed in delux family room, very spacious.
Response from Property: Thank you for your comments about your recent stay.It makes us very proud and happy to read such positive feedback from our guests. All of our guest comments are shared with the entire team, and the team is certainly most motivated by your kind words.We greatly look forward to welcoming you back again soon.
Guest User
Deluxe Family Room
Stayed in Jul 2024
Family
5 review
Very Good
Posted on Jul 5, 2024
The swimming pool was very good,we can enjoy the hot bath facilities.
Response from Property: Thanks for writing a review on your recent stay at Hilton Nagoya.I'm glad to hear that you enjoyed your stay and we look forward to welcoming you back in the not so distant future.
Anonymous User
Hilton Twin Room
Stayed in May 2024
Family
3 review
Amazing
Posted on May 14, 2024
Good services and excellent facilities. The beverages are in high standard.
Response from Property: Thank you for your comments about your recent stay.We are excited to hear that you found many of the services and facilities of the hotel to your satisfaction and we are always available to assist you at any time.We all certainly look forward to welcoming you back when your travels bring you to Nagoya.
Guest User
Hilton Twin Room
Stayed in Feb 2024
Business travelers
1 review
Very Good
Posted on Feb 14, 2024
Negatives
windows cannot open - no fresh air, slight smell in the air
hot water is only luke warm (should be 65°C)
room service stops at 23:00 h
Old hotel, aged facilities
Positives
friendly efficient staff
good service
clean
Response from Property: Thank you for your comments about your recent stay.Please accept my most sincere apologies for the disappointment you have expressed and that your recent stay has not met your expectations.We will continue to work hard to improve our service and look forward to welcome you back again soon.
El_Guapo_Colombiano
Hilton Twin Room
Stayed in Jul 2023
Family
12 review
Outstanding
Posted on Jul 19, 2023
Great location. It's about 25 minutes from Legoland. 4 hours without traffic from Kanagawa, Sagamihara. Paid parking is available. That is my only gripe that they do not validate parking. Not even for Hilton Honor members. 1 night of parking was 3000 yen. Breakfast was delicious. Good variety of food.
Response from Property: Warm greetings from Hilton Nagoya. Thank you very much for taking the time to provide us with your feedback.We enjoyed reading all of the positive comments you provided and we are so delighted to hear that you enjoyed your stay with us.I sincerely thank you for giving us valuable advice and look forward to serving you again next time.
Anonymous User
Hilton Twin Room
Stayed in Jul 2023
Family
40 review
Outstanding
Posted on Jul 31, 2023
Excellent location. There are parking just opposite to the hotel. Breakfast was great!
Response from Property: Dear Guest, thank you very much for choosing to stay with us and we truly appreciate your valuable time to share your comments.A great breakfast is a great start to the day and we strive to provide the best breakfast for our guests.We sincerely hope that we will get the chance to welcome you back, please kindly let us know.
Henrique
Hilton Twin Room
Stayed in Dec 2023
Family
1 review
Very Good
Posted on Jan 2, 2024
Overall it is a good location spot to stay, decent room size for a family of 4 & very helpful staffs; however, the only downside during our stay is the amenities aren’t checked properly by the housekeeping staffs where they can have empty body lotion bottle for 2 successive nights (we spent 3 nights there!!!).
Response from Property: Thank you for your comments about your recent stay.Please accept my most sincere apologies for the disappointment you have expressed and that your recent stay has not met your expectations.We will continue to work hard to improve our service and look forward to welcome you back again soon.
Kammycyl
Hilton Queen Room
Stayed in May 2024
Couples
5 review
Very Good
Posted on May 11, 2024
Great hotel with convenient location and helpful staffs
Response from Property: Thanks for writing a review on your recent stay at Hilton Nagoya.It is our greatest pleasure to know that you have enjoyed your stay. We would like to also thank you for your inputs about our convenient location, and most of all our proud friendly staffs. We truly thank you for your nicest comments.We greatly look forward to welcoming you back again soon.
Guest User
Hilton Queen Room
Stayed in Mar 2024
Business travelers
7 review
Great
Posted on Mar 7, 2024
Great hotel . Spacious rooms. Very tasty breakfast. Great staff
Response from Property: Thanks for writing a review on your recent stay at Hilton Nagoya.We are so pleased you enjoyed the room, restaurants and the service from our ladies & gentlemen.We hope to extend a warm welcome back soon!
Guest User
Deluxe Family Room
Stayed in Aug 2024
Family
2 review
Posted on Aug 10, 2024
The room is big and clean.
Response from Property: Thank you for your comments about your recent stay.We enjoyed reading all of the positive comments you provided and we are so delighted to hear that you enjoyed your stay with us.We hope to welcome you back to Hilton Nagoya again.
Tsun Kit
Hilton Queen Room
Stayed in Aug 2023
Couples
6 review
Outstanding
Posted on Aug 16, 2023
Staff patient and in very nice manner
Facilities brand new and in very good condition
Indeed the gymnastics had comprehensive trainings machines for which I attended it twice in three days
Strongly recommended
Response from Property: We are excited to hear that you found many of the services and facilities of the hotel to your satisfaction and we are always available to assist you at any time.We greatly look forward to welcoming you back again soon.