Robertson Hotel

Robertson Hotel Reviews

Robertson Hotel

J.Miranda Avenue, Naga, Camarines Sur, 4400, PhilippinesView Hotel Details
Robertson Hotel
Robertson HotelRobertson HotelRobertson Hotel
Check available rooms for your travel dates
We Price Match
1 night

Robertson Hotel Guest Reviews

4.2/5
Very Good
28 review
Verified reviews
Location4.2
Amenities4.1
Service4.2
Cleanliness4.2
Filter by:
Sort by:
All reviews(28)
Positive reviews(20)
Reviews with photos/video(2)
Negative reviews(1)
Don Ramti
Standard Double
Stayed in Mar 2024
Couples
3 review
4.5/5
Great
Posted on Mar 24, 2024
Great location, along Magsaysay Avenue. It’s just behind Villa Caceres Hotel. The place is clean although the room is a bit small. Perfect for travelers who are on a budget
Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback! We're delighted to hear that you appreciated our hotel's great location along Magsaysay Avenue, and we're pleased to offer convenience to our guests by being situated just behind Villa Caceres Hotel.We're also glad to hear that you found our place to be clean, although we apologize if the room size didn't meet your expectations. We understand the importance of providing comfortable accommodations, especially for travelers on a budget, and we appreciate your understanding.Your feedback is valuable to us, and we'll continue to strive to provide a pleasant stay for all our guests. We hope to have the opportunity to welcome you back to Robertson Hotel in the future.Warm regards,Jamila AgontongReservations Supervisor
SEVEN Travel N Tours
Standard Single
Stayed in Sep 2024
Solo travelers
5 review
4.7/5
Amazing
Posted on Sep 19, 2024
It was a good stay, clean and value for money easily accessible and staff are accommodating.
scotsman
Standard Double
Stayed in Jan 2024
Couples
14 review
4.2/5
Very Good
Posted on Mar 17, 2024
Love this hotel stayed there 8 times in the last year Nice frendly and helpful staff, some small shops and restaurants just out the back Cose to the airport and a short cab ride to larger malls and attractions
Response from Property: Dear Valued Guest,Thank you for your loyalty and for choosing to stay with us repeatedly! We're thrilled to hear that you love our hotel and have enjoyed your stays with us.It's wonderful to know that you found our staff to be nice, friendly, and helpful. Providing exceptional service is a top priority for us, and we're delighted that our team made your experiences memorable.We're also pleased to hear that you appreciate the convenience of our location, with small shops and restaurants just steps away. Being close to the airport and within a short cab ride to larger malls and attractions is indeed a bonus for our guests.Thank you for your kind words and for sharing your positive experiences with us. We look forward to welcoming you back for your 9th stay and beyond!Warm regards,Jamila AgontongReservations Supervisor
Reyshelle
Standard Double
Stayed in Dec 2023
Family
1 review
3.7/5
Posted on Jan 13, 2024
check in takes time room is not spacious
Response from Property: Dear Valued Guest,Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you experienced during check-in and for the size of the room not meeting your expectations.Ensuring a smooth and efficient check-in process is important to us, and we regret if you had to wait longer than anticipated. We will review our procedures to see where improvements can be made to enhance the overall guest experience.Regarding the room size, we understand the importance of spacious accommodations for our guests' comfort. We will take your comments into consideration as we continue to strive to meet and exceed our guests' expectations.Your feedback is valuable to us, and we appreciate you bringing these matters to our attention. If there is anything else we can do to make your stay more enjoyable, please don't hesitate to let us know.Warm regards,Jamila AgontongReservations Supervisor
Ashlilies
Standard Single
Stayed in May 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on May 21, 2024
Highly recommended. 👍
Response from Property: "Dear Valued Guest,Thank you so much for your succinct yet positive review! We are thrilled to hear that you highly recommend Robertson Hotel.Your endorsement means a lot to us, and we look forward to welcoming you back for another wonderful stay.Warm regards,Jamila AgontongReservations Supervisor"
Km Gaikwad
Standard Double
Stayed in Aug 2022
Family
2 review
3.7/5
Posted on Aug 23, 2022
Good clean good for staying hotel is nice hotel good location
Response from Property: Dear Valued Guest,Thank you for your positive review! We're thrilled to hear that you found our hotel to be clean and suitable for your stay. Maintaining a high standard of cleanliness is a top priority for us, and we're glad it was reflected in your experience.Our team also takes pride in our hotel's location, and we're pleased that you found it convenient.We appreciate your kind words and recommendation. We hope to have the pleasure of welcoming you back to Robertson Hotel in the future.Warm regards,Jamila AgontongReservations Supervisor
Anonymous User
Standard Single
Stayed in Feb 2024
Travel with friends
147 review
5.0/5
Outstanding
Posted on Feb 6, 2024
Very good value for money and very clean
Original TextTranslated by Google
Response from Property: Dear Valued Guest,Thank you for your positive feedback! We're thrilled to hear that you found our hotel to be cost-effective and clean. Providing great value and maintaining high cleanliness standards are top priorities for us.We appreciate you taking the time to share your experience, and we hope to have the pleasure of welcoming you back to Robertson Hotel in the future.Warm regards,Jamila AgontongReservations Supervisor
Sean D
Stayed in Oct 2023
Couples
5.0/5
Outstanding
Posted on Oct 10, 2023
What a great Hotel. The staff are absolutely excellent and can assist with everything you need. The rooms are nice with beautiful cold Aircon and large TV. In a great location with plenty of food options nearby.
Response from Property: Dear seand82, Thank you for your feedback. Robertson Hotel as one of the affordable yet clean and classy hotel here in Naga City always aims to make your stay the most convenient and comfortable one. It is always open to be your home away from home whenever you stay here in Naga City. It is also our pleasure to serve and accommodate you. We hope to see you again. Again, thank you so much seand82!
Jericho A
Stayed in Mar 2024
Business travelers
5.0/5
Outstanding
Posted on Mar 20, 2024
Staff are very nice and accommodating. Friendly and very quick to action on any concerns. The hotel is of good value for money and location is accessible making it easier to move around Naga. The amenities are also up to standards and will definitely refer to others.
Gie L
Stayed in Mar 2024
Business travelers
5.0/5
Outstanding
Posted on Mar 12, 2024
The best staff that I've experienced. Everyone was very much willing to help me out and accommodate my requests. The bedroom, comfort room are clean and spacious for business travellers like me. If ever I'll be back in Naga, I'll still choose this hotel.
Response from Property: Dear 973giel, Thank you for your kind words about your stay! We're delighted to hear that you had such a wonderful time here at our hotel. We strive to provide the best experience possible and are thrilled to know that we succeeded. It’s truly appreciated! We hope to see you again. With warmest regards
Guest User
Stayed in Mar 2024
Other
2.0/5
Posted on Mar 11, 2024
We booked a family room for 4. We were given Rm 2003 which was super-cramped.  They forced 2 double-size beds into a room that should house only one bed. The beds were arranged like an inverted 'T'. Add to that our 6 luggages and backpacks and there's hardly any space to navigate around the room.   There's a floating dresser with pull-down desk where every thing you put on it slides down. The desk obviously broke before (I'm guessing someone  placed a heavy object on it) but when they tried to fix it they couldn't get the desk to align properly so it's sloping downward.      They made up for the lack of closet space by installing those wall-protruding thingies  where you can hang stuff but it's not enough for a family of four       The shower space is too small. Ok, they did what they could with the small space. But what's annoying is that the spot to hang hand towels is too close to the sink that the towel itself gets wet when we wash our hands. (See pics).      They don't offer complimentary breakfast but they direct guests to the neighboring Villa Caceres hotel for a 20% discounted breakfast.       Positives - the place  is generally clean, the staff are accommodating and Wi-Fi is ok.
Harris L
Stayed in Mar 2024
Business travelers
5.0/5
Outstanding
Posted on Mar 8, 2024
Everything is clean, accomodating staffs, good for business stays. The hot shower is not hot enough for me becauce i like really hot water, but it's alright for me. Among the rest, the most still stood out for me is the staffs, they are all nice, accomodating and helful
Response from Property: Dear 703harrisl, Thank you for taking the time to share this positive rating! We will make sure to share this with the team to let them know to keep up the amazing work and hope you'll stop by when you're back in the area! With warmest regards
Guest User
Stayed in Mar 2024
Other
5.0/5
Outstanding
Posted on Mar 1, 2024
Prepare to have your expectations shattered and your standards elevated because the Robertson Hotel is in a league of its own. This place isn't just a hotel; it's a mind-boggling oasis where luxury and elegance do a flawless tango. From the moment you set foot inside, you'll question if you accidentally stumbled into a parallel universe where perfection reigns supreme. The staff at the Robertson Hotel are wizards disguised as hospitality professionals. They possess an uncanny ability to make you feel like the most important person in the universe, all while effortlessly tending to your every whim. Forget about clairvoyants; these folks can predict your needs before you even realize you have them. It's like they attended Hogwarts School of Hospitality, and they graduated with top honors.
Guest User
Stayed in Mar 2024
Other
5.0/5
Outstanding
Posted on Mar 1, 2024
Quiet, clean, and cozy. Very convenient too. The staff were nice also and accommodated all my needs while staying in the hotel. Had no issue or problem. The place is also affordable given its services
Guest User
Stayed in Mar 2024
Business travelers
5.0/5
Outstanding
Posted on Mar 1, 2024
Went here to stay, its very near to Jesse Robredo's museum, the place is clean and tidy, and they even let me borrow their hot iron heheh because the attendee for pressing is not around... thank you so much, and bicol people are naturally kind and friendly, that's what I love the most <3