Xiaofei05
December 24, 2023
The only hotel I want to complain about during this trip
The location is good. It is on the north side of Kii Katsuura town. Because the town is small, it is not far away. It is a 10-minute walk from the JR station and the port, and an 8-9 minute walk from the sea torii gate.
The room is made of tatami mats. Of course, I booked a Japanese-style room myself. During this trip, I realized that tatami mats must not be used in future decorations. I have to squat and stand tall to do everything, which is very tiring. I didn't know before that the room didn't have a bath, but I really like to go home and take a bath one day, so it's not a drawback. There is a road outside the window of the room. Although it may be because I only booked it without sea view, I am still unhappy. I feel like I am living in a box. I have never seen reviews about no sea view. Therefore, you need to pay attention to lightning protection. Maybe the Japanese-style room has a street view. The structure of the house I analyzed has a total of two floors of guest rooms, each with a street view. You cannot be an unlucky one.
What I complained about was the service. I booked two days in total. The first day arrived at 12 noon. I thought I would leave my luggage at the front desk and go to Nachisan first and then check in when I came back. I saw a sign at the door of the store saying "Closed". I was frightened. Why didn't the store open? What's going on? It was a very hot day and I was worried that I wouldn’t be able to go out in time in the afternoon. I called the hotel phone number listed on Ctrip, but it was connected to the fax number, but I couldn't get in touch. Anxious, I dragged my luggage to the nearby Yuyuan Hotel. The aunt at the front desk couldn't speak English, so I couldn't talk to you like a duck. I asked Ctrip to contact me, and another young man came to talk to me. I think it was open that day, so we would meet at three o'clock. Someone is coming. I could only drag my luggage back to the station and send my luggage to play. The door opened when I went back at night, but it was really bothering me during the day. I felt very angry thinking about it that night and wrote a note to express my dissatisfaction, firstly because of the check-in and secondly because the room was not good. I went out the next day and gave it to me. When I came back in the evening, they said they were sorry for the continuation and there was no room with a view of the sea. I think they think that if they follow the hotel's working procedures and there is no fault, there is no need to improve service and optimize customer experience.
The museum was closed for two days. On the third day when the store opened, no one prepared in advance. Manpower could not be reserved to meet the needs of customers to arrive at the store early to send goods. It was also a novel experience for the first time in recent years.
Finally, a reminder, the activities here should be completed before the sun goes down as much as possible. It is already dark here at six o'clock in the evening.
Original TextTranslation provided by Google