Guest User
June 29, 2025
I have been travelling to this Hotel for many years and would like to set a few things straight regarding a previous review. It is only because of the Staff of the Hotel and the kindness and consideration they show that I choose to keep returning here. The Reception team are very accommodating and will do everything they can to meet your requirements. The Restaurant Staff and Servers greet you warmly when.you enter the restaurant, the food is in plentiful supply and variety is excellent, anyone with any food allergies or special requirements only needs to speak to the executive Chef and they will provide all you need, right down to individual meals. The housekeeping is very very good, the rooms are kept clean and fresh and communal areas are the same, they really do work very hard. The staff in the Bar areas are pleasant, polite, hardworking and soon work hard to remember your order and will prepare your drinks to your requirements. Always a lovely smile from them all. Now onto the cream of the Hotel...ANIMATION TEAM, both the red and white of Fram and the flouro of the Hotel. Now to clear some things up.... Chef Mohamed runs a very tight ship with his team and is nearly always available to speak to in the Hotel, he ensures that any problems are dealt with quickly and efficiently and although you may not notice him around the Hotel, he is not always poolside but rather in his office inside the Hotel, and if he is outside and needed will drive to the Hotel directly. The head of the miniclub - Fatima - is a woman with a very special heart for children and animals alike, the safety and happiness of any child is always a priority and Fatima really is a kind, caring person and as for her demanding sales of t-shirts??? NO NO NO, after minidisco in the evening any t- shirts bought are presented to the guest on the stage and an announcement given advising people that should they wish to buy one of them, they need to go to see Fatima in miniclub and the miniclub times given. Fatima does not have anytime to parade around trying to force sell anything, if anytime Fatima needs to walk the dogs of the very nice Owner of the Hotel, then any child is left in the very capable hands of Ines and another member of the team in miniclub, and ALL CHILDREN ARE WELCOME ALWAYS. Mohamed (HAMA) is a very special young man and always includes everyone with a cheery smile and a friendly word, Mohamed is the young man who speaks on the microphone advising of the show and any other events available, he sometimes speaks a little fast but does his very best to use many languages, thus, making ALL nationalities feel welcome and part of the fun. And as for the chant "Left...right...left...right" this has been done for many years and is a way of involving everybody and getting some energy going for the coming show/activity. It really does work for those who wish to partake. I can say, truthfully, very truthfully, that the only time I have EVER seen a member of the team smoke was i