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Naas Family-friendly Hotels

Naas: 3 hotels found

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Top rated hotels in Naas

Killashee Hotel

Killashee Hotel

4.3/5102 Reviews
I recently stayed at Killashee Hotel following an event which recognised the work of charities, bringing my laptop along with me. During my stay, I plugged my charger into the bedside locker. After checking out on Sunday morning, I realised on Monday that I had accidentally left my charger behind. Upon contacting reception, I was informed that the charger was not found in my room. I have no doubt in my mind at all as to where I left this charger and it would have been impossible for cleaners to miss it. Despite this, the hotel refused to acknowledge the possibility of it being in the room and instead offered me a used replacement from their lost and found. The replacement was clearly burnt out and unusable, as confirmed by the image they sent me. This response was inadequate, and I had no choice but to purchase a new charger at a cost of €100. I am deeply frustrated by the hotel's handling of this situation and its lack of accountability, and having read previous reviews of items going missing I am surprised that there aren't improved Lost and Found practices in place. If you are staying in this hotel, do not leave valuables behind. The staff in general were pleasant, but this experience has left a sour taste. I would have expected much better outcome from a 4 star hotel.

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