Guest User
May 31, 2024
Our room at check-in was not ready, and there was a delay of two hours before we could check in. Practically, there was no senior management on site. All the things were handled by Junior to very junior staff. When I requested that I want to meet the manager, still all I could meet with was front desk management. They outright refused to give any acknowledgement that there was delay at check in. Resort is beautiful, but Experience is not . What you expect from India, luxury hotel in terms of Service is definitely lacking . all kids activity was just on paper when we tried to do that, even after calling when when we reached for the activity, there was a delay of 30 to 60 minutes always. So go there, only if you want to spend time, regretting your decision or fighting management