Guest User
February 17, 2025
The best thing about this hotel was its location. Actual hotel was average, quite old and dated but clean. On entering the hotel, the reception and lobby area is quite swanky and posh looking with a lovely glass elevator leading up to the rooms. Once entering the rooms, found they were dated and not very appealing (although clean). We had a window which overlooked the pool but no balcony. Food (including breakfast) in the Castle Restaurant was average but good in the snack bar. Staff were appalling. Absolutely no customer skills or service between them. I have never come across a Guest Relations as rude or as miserable as they have here. In the 2 nights we stayed here, not once did she smile. The only member of staff that was pleasant was a young lady called Devinka. Everyone else made us feel like uninvited guests. To it up, hotel ok, staff rude and l wouldn't stay here again or recommend.