voco The Shelby - Myrtle Beach

I had a wonderful experience at the Shelby in Myrtle Beach! the staff is very friendly, and my room was clean and spacious. I loved the location as it is steps away from the beach. The pool was a nice place for my kids to have fun in the sun. I recommend this hotel for a family getaway, romantic trip, or just a fun time to enjoy a beach vacation.

I was honestly excited about staying at The Shelby. The hotel looked nice online, and the location seemed perfect. We thoroughly enjoyed the beach, however, the hotel experience is one of the worst I have ever had. Firstly, the hotel advertised a fitness center, but when I asked where the gym was at, the receptionist just kind of shrugged it off, said they didn't have one, and she blamed it all on the travel site I used, calling it an old listing. An old listing? For a hotel that's only been open a month? Their poolside bar they advertise also had not officially opened when we stayed. The receptionist said something about still working on getting a license or a permit. My brother's family and I were on a family vacation, and we had separate rooms. He booked an oceanfront one. When he checked in, they said the oceanfront towers were not open to the public yet, but they still sold him an oceanfront room he couldn't stay in. Basically, they're selling rooms that aren't even open yet. This affected our family vacation as a whole since the issue consumed time and was frustrating. My wife and I's room also didn't have power in the main bed area until 30 minutes before we checked out. They told us that they would get it fixed day one, but they didn't fix it until we were packing our bags up to check out the next morning, and yet they acted like they did us a huge favor fixing it. I am also currently dealing with a folio/receipt mismatch. My brother paid for my room, but they still charged me. My folio shows only a $25 resort fee, but I was charged the full cost of the room. Dealing with the management has been difficult, because there is a clear lack of communication and lots of miscommunication between the staff and the manager I am working with. No one seems to know what is going on and everyone has a different story. I would not recommend staying at the Shelby. Maybe they will get it together, but there are much better options in Myrtle Beach.