Fairfield Inn Myrtle Beach Broadway at the Beach

This was our second time staying at the FairField. Even though the rooms need a little upgrading, it was comfortable for our one night stay. We love that the property offers free breakfast and it is walking distance to Broadway At The Beach- which has live music, shops, activities, bars, and somewhere for the kids to play while we sat back and enjoyed it all. We’ll definitely be returning.

The staff and the hotel lived up to the ratings it has recieved. The staff was very accommodating, the grounds, lonby and rooms were well kept. The only thing that could be improved on is the breakfast. But we arrived to breakfast late so that could have been part.of the problem..

I guess I accidentally booked the wrong night and had to pay for another night that we actually stayed. Not a good start to a weekend.

Typical hotel. Standard double bed room with a fridge and decent TV. However, customer service was lacking. I purchased a $5 20 ounce soda, from the front desk. It ended up being a month and a half beyond the expiration date. It was flat. Even though staffing does not have full control of guests, kids did knock on our door and run, in the middle of the night. The worst part? The breakfast was decent, but the staff was not. As I was making my plate, a staff member barked at me, in a very rude manner, about where to put the tongs after I was done. I understand it can be frustrating when a customer does not place the tongs back into the provided tray... But don't get ugly with your customers. Definitely when they have done no wrong. Our two night stay was changed to a one night. I decided to lose the cost of the second night and find a much better hotel. I'm thankful for the Hampton, right at Broadway. If Marriott supports this level of poor customer service, they do not deserve your money. Maybe this employee just had a bad day... But it's impact is everlasting. Marriott did nothing to help resolve the issue. They claimed they would document my issues and work on making things better. So stay at your own risk. Like I said... This could have been a once in a lifetime thing, but it did not set well with us. My small kids were right beside me, as well. Not good...

The room had clean linens, towels & shower and sink were clean. The rug was not clean, feet got dirty quickly after walking barefoot. The coffee maker was very dirty, would not use it! The hot tub did not work well at all, no bubbles when turned on; seems it was very low power, broken. I reported it to the front desk. The staff were quite friendly & helpful. We did not get an adjusted rate as I had planned on our first night there. The air fresheners in lobby and off the elevators were very strong, overpowering & gave me a headache.

Overall we enjoyed our stay. It was just little things like some of the building on the inside needs to be repaired. There was a crack in the wall above our shower and loose mirrors hanging off the wall. Our room was very clean though and all of the hotel staff was nice to us. Especially Anita when we went to check out of our room. The ladies in the kitchen were very nice as well. The breakfast was nice but I feel that there could have been some more options. I would stay here again if we went back to Myrtle Beach in the future.