Hampton by Hilton Hotels in Myrtle Beach

We've been staying at this Hampton for more than 12 years and always enjoyed it. This year there were too many problems to ignore. Check in was very slow, we waited for almost an hour to get checked in, which has never happened before. The elevators need some maintenance. It sounds like there is a lot of sand in the door track and not sure if they were cleaned while we were there. The room we finally got was nice, although the couch needed to be cleaned and the room could be updated. The breakfast was good, the usual Hampton meal. They have 2 areas to serve breakfast since this is a large hotel, however only one area was open so breakfast was very busy. The breakfast employees did a great job of keeping up though. The pool wasn't cleaned the first day we were there which was a Monday so you can imagine how much sand was in it after a busy weekend. Also made me wonder if the water had been tested for cleanliness. The shower area, when you come off the beach, wasn't cleaned for the 4 days we were there, so rinsing your feet off did no good. That's probably why the pools are full of sand. The boardwalk steps are being overwhelmed by the plants from the sand dunes and look to be in disrepair. But probably the most disturbing thing was the dog situation. We really feel Hilton has made a big mistake allowing dogs on all their properties. This property is not set up for dogs to do their ”business.” The only convenient grassy locations are right by the swimming pools and I do mean very close proximity. Anyone that has ever had a dog knows that no matter how well you try to pick up after a dog, many times there is ”residue” left behind, not to mention all the urninating they are doing in the grass. We sat on our balcony and watched dogs using the grass as their bathroom and then watched people walk through the grass and get in the pool. Not a good set up at all! I really hesitated reviewing this year, but felt the hotel really needs to get back to what made them the number one hotel in Myrtle Beach for years. Not sure if we will give them another chance, which is sad because we really loved this hotel!

Welcome to the Hampton Inn Myrtle Beach Broadway at the Beach hotel. By the lake at Broadway at the Beach and 15 minutes from Myrtle Beach International Airport, our hotel offers a convenient location just five minutes from the beach and downtown Myrtle Beach Boardwalk. Discover water sports, golf courses, and over 100 shops, restaurants, nightlife spots and attractions in Myrtle Beach, including Ripley's Aquarium, PopStroke, and Topgolf, next to our hotel at Broadway at the Beach.Begin each morning right with Hampton’s free, hot breakfast, or save time and grab a free On the Run® Breakfast Bag to eat on the go, available Monday through Friday. Stay active in the fitness center. Unwind in our heated indoor pool and seasonal outdoor pool.Enjoy beautiful lake views from our modern Myrtle Beach hotel with a Caribbean feel. Each spacious guest room features comforts like a clean and fresh Hampton bed®, microwave, coffee maker, 50-ince TV, and mini-refrigerator. Whirlpool suites with balconies and 55-inch TVs and accessible rooms are also available.Stay connected with free WiFi access in all guest rooms and suites and on-site wireless printing. Hold business meetings in the 209 sq. ft. boardroom or host a larger event in our 1,044 sq. ft. theater-style meeting room that seats 60.Whether you’re traveling for business or leisure, our friendly Myrtle Beach hotel staff is passionate about making your stay with us exceptional.

We stayed at this hotel while on vacation. The rest of our family stayed on the beach but we needed a hotel that was dog friendly and away from from the busy *****. We chose this Hampton Inn as we had read in recent reviews that they just went through a renovation, they were dog friendly, and it was a in a good area of town. Unfortunately it did not live up to the Hampton Inn / Hilton brand. After traveling 6 hours, we arrived around 3pm and our room was not ready, which was fine as we know check in is not until 4pm so we went to visit family in the mean time. My husband called at 4pm and it still wasn’t ready and they said they would call us. At 5pm, we were a little agitated given we had 2 dogs in the car and we were just ready to settle in and unload the car. At that point, we called Hilton Reservations to see what options we had for cancelling / changing hotels. Finally around 5:30 we received a call that our room was ready. We checked in and got on the elevator which had cracked tiles and was dirty. Our hallway didn’t appear to be vacuumed. When we got to our room, there was a smell of musty-cigarette smoke coming from the air vents. The room itself was clean. I wouldn’t say it appeared to be renovated yet unless it was just the updated lighting fixtures and bathroom wallpaper. Throughout our stay for the week, the hallway never appeared to be vacuumed and the staff didn’t seem super pleasant when checking in, passing by, or asking for towels. The designated area for pets to relieve themselves was behind the hotel and it was a big area. However, the back door was always open since the lock was broken and the sign beside the door clearly stated that the door was always locked for guest safety. Towards the end of our stay, we took the dogs outside and one of our dogs was startled by a guest or employee who was just getting off work. We calmed her down but then he antagonized our dog by barking at her and laughing. We did not appreciate that at all. I had went to the on-site gym and was disappointed by how dirty the facility was. I can say the treadmill worked but the weight machine did not, the weight adjustment tabs were stuck. Two of the medicine balls were deflated and there was one set of free weights. There were no cleaning wipes in the facility to wipe items down in between uses. We considered checking out and going to the Hampton over by Broadway at the Beach two days into our stay but didn’t want to uproot the dogs again. My husband travels for work often and always stays at Hampton Inn / Hilton brand hotels. This was by far one of his worst experiences. After the check-in fiasco, my husband had asked to speak with a manager but the GM would be out till Tuesday (it was Sunday). He called and left a voicemail for the GM (Monica) . She has yet to call him back. We would not stay here again.

Great stay. Very nice quiet hotel. Across from outlet mall. Heavy traffic at times near hotel. Renovations taking place on exterior. Did not effect stay at all. MIght be due to fact it was weekend. Interior very clean and quiet. Front desk staff was great. Enjoyed speaking with Nick afternoon desk clerk. He really seemed to enjoy his job. Breakfast standard Hampton fare. Staff ok and seemed to keep up with things and keep area clean. I get the impression this is a slower time at hotel than summer. I expereienced no issues during stay. One plus. I requsted housekeeping and it was actually done. In so many Hilton hotels now you ask for it and they don't do it. I appreciate it was done as requested. One thing to note hotel is a good distance from the beaches area but you will save money staying here. Also two restaurants adjacent to property you can walk to but we chose not to.