Guest User
October 25, 2023
The property is beautiful. However, there were some gaps in customer service. Maria, the girl at the front desk was responsible for both instances- she messed up our pickup from the airport and she messed up our drop off to town. Maria actually told us that the driver of the courtesy van was too busy to drop us whereas we found out that he had actually been doing absolutely nothing!!! Then, Maria pretended to be very helpful to us by volunteering to make dinner reservations for us- her recommended restaurant was one where we had useless food at a hyped tourist trap kind of place. I suspect she might be getting a kickback for referring people there. The restaurant staff and Hector, the driver were very attentive and polite. The property is beautiful albeit difficult to get to- one has to get a ride to go anywhere.