Anastasia Resort by Spilia

We were very unsatisfied with the Anastasia Village hotel in Mykonos booked by the Gattinoni Travel agency in Turin (Alpitour package). Arrived at the hotel we find the access road to the structure used as a parking lot, making access with suitcases difficult. They give us a magnetic card as a key but when we get to the room we discover that it doesn't work. I go back and they give me a metal key instead and ask me to leave it at reception every morning so they can clean the room. We will later find out that they don't need it to enter, they probably have a duplicate. We arrived and found the room dirty. There was a lot of sand on the floor and even inside the wardrobe and blonde hair in the shower. Even the curtains are dirty. The furnishings are certainly not modern. The bed is not double but there are 3 single beds. There is a single power socket in the room, so we can only charge one device at a time. Where there should be a second plug is a hole with wires hanging out. Opening the wardrobe there is a nail sticking out and my partner is injured. Let's go to the swimming pool. The pool loungers are dirty, full of stains. The windows around the pool are dusty, someone has even written on it how to do it on cars that haven't been washed for a long time. We go back to our room and try to take a shower, but we discover that the shower siphon is clogged. The water goes down very little, flooding the bathroom. The water in the shower is either hot or very cold, it is impossible to regulate it. I go to complain at the reception. At least a couple of the people at the reception are really rude. They tell us that they will call the technician the following morning. The next day we wake up and go to breakfast. There is no one to welcome us. The breakfast is of poor quality. The juice is undrinkable. There is little food, a few uninviting-looking muffins. Lack of cutlery and napkins. We go to the beach. Returning to the hotel, not only was the room not cleaned, but there was no water at all. They explain to us that it's not just a problem with our room. To go to dinner we have to wait two hours for the water to come back to be able to take a shower and take off the sand and sunscreen. I protest again and finally they send someone to clean the room. In the following days the cleaning of the room will not be optimal. There will continue to be sand on the floor and the bathroom cabinet is not cleaned despite leaving it open to point out that it is dirty. Our room overlooks an access road where a tanker truck arrives very early in the morning to bring water making a lot of noise and waking us up. On the last day, the flush mechanism breaks down. I go to reception to report it. Back at the hotel it obviously hasn't been fixed. By now it's late and the reception is closed and we are forced to fill the wastebasket with water and use it as a toilet. The next morning I go to the

I state that we were brought to this facility due to a canceled flight by Volotea. As soon as we arrived we immediately realized the unfriendliness of the owners. The rooms were just a disgrace. There were no plug sockets, they smelled bad and there were also several spiders in the corners of the room. We try to open the shower and we realize that there was no hot water. At breakfast, after having spent the night in these conditions, only small savory things are prepared for us (such as stuffed sachets) which are nothing short of inedible and a poor coffee from the machines. Luckily we had the day after me and my lucidity to go away. In all this the owners were rude and indeed ... it seemed that we were a burden! Absolutely to be avoided.

Fa pena , non consiglio assolutamente!!! Io vi ho avvisato a mio modo …. Gli italiani li trattano con molta sufficienza! Uno schifo assoluto🤮 nelle nostre camera non c’era frigo bar, cassaforte, prese , tutto veramente basico a livello di una stella , personale nella hall (greco) molto arrogante è poco carini nei modo di fare