Nikos Rooms

We went to Greece at the beginning of October. We were ferrying from Santorini to Mykonos and the ferry was delayed. Before arriving in Greece we had discussed with "Nikos" to have a shuttle from the port to the hotel. However, with the delay, he was not there when we arrived. We were able to find another shuttle to the hotel. Then there was no one around to talk to. He knew we were coming that day but we had no way of contacting him as we did not get an international calling plan and he was not answering our emails. A nice couple let us borrow their cell phone to contact him and he came to meet us 10 minutes later (it was already 7:00 pm). When he got there, he said that he waited at the port all day for us and it was a waste of his time. So he was upset. We explained that we cannot change the ferry schedule and it should have displayed the change in times at the port. We told him what ferry we were taking so he should have been able to track it. None the less, we he took us to a room. He said I left the key in case you guys got in super late so the room was just unlocked. We walked in and the room was quite small. He told us the wifi password and that he would be back tomorrow and left (the property, not just the room). We walked into the room, set our bags on the bed and my husband walked into the bathroom. There was mold all round the shower and taps. There were bugs crawling in the bathroom so I checked the rest of the room and there were bugs everywhere. We again had no way of contacting "Nikos" so we just left and went to a different hotel. As soon as we had wifi at the other hotel, we emailed our travel agent and she emailed photos and videos to Nikos email and asked for a refund. We booked a non-refundable room, we knew that. However, that does not apply when you physically cannot sleep in the room because there is a health risk. We did not go back the next day to talk to him because we had tours booked that took up the whole time he had office hours. All around poor experience and I do not recommend it. It also does not look like the pictures. The pool is much more run down and the property is not maintained well. Not a pool I would want to sit beside on holidays.