Kempinski Hotels in Muscat

Recently stayed at the Grand Millennium in Muscat, Oman. Having driven from Dubai, on arrival there was no valet parking but the Porter was instantly present to take care of the luggage which was efficiently dispatched to my room. Mr Ashraf at check-in was exemplary and continued to be so for my 14 day stay. I had initially booked a club room and Arhab, the chief steward in the Club Lounge, was very helpful and delivered excellent service. The Grand Millennium has a roof-top pool with fantastic views over Muscat City to the Gulf of Oman on the horizon. There is also a poolside bar (where Amy the bartender gently delivers fresh, cooling watermelon to your sun lounger) and an impressive roof-top tennis court. Mr Wilson the friendly Spa Manager can arrange swimming lessons and tennis coaching. Whilst I didn’t take advantage of the lessons, I did use the gym, the jacuzzi and the steam room/sauna on the ground floor where I was warmly greeted regularly by the effervescent and kind personality that is Safiya who would also present me with a complimentary bottle of water for my workout. The room itself is a good size. The bathroom has a separate bath and a walk-in rain shower. Housekeeping is attentive and efficient, both Mohammed A & Mohammed I were very helpful. The breakfast buffet requires some attention, it was lacking in content and not very inspiring. The breakfast service itself was also equally uninspiring. In this mediocre environment two individuals that stood out were Sultan and the lady chef, both were excellent and on point. The hotel links directly via a short indoor walkway into the Muscat Grand Mall where there is a food court with an array of international food outlets and a number of coffee shops and cafes. There is also a Carrefour supermarket in the mall which sells ready to eat hot food and snacks. The Al Rifai nuts concession in the Grand Mall is worth checking out. Oman Avenues Mall and a LuLu Hypermarket are within a short walk. The LuLu also serves ready to eat hot food/snacks. If you have your own transport the local drive-in cafe/fast food establishments are pretty good and deliver a hot cup of Karak Chai directly to your car. Overall I enjoyed my stay and I would stay at this hotel again.

Hotel looks nice on the outside but you’ll see lots of thing waiting for you. When we arrived in the hotel we see that the people who are working at reception were nice but doesn’t give the basic information about the hotel unless you ask lots of questions. Nothing was explained. Then we switched to our room by ourselves and found out there was a bottle of water which already had been used. Thankfully the Bellboy helped us and solved the problem, we appreciate him. He is the guy who saves receptions lack of information and lack of interest. After relaxing a little we decided to have some air at the restaurant area which is the only place that has open area. But no one cares what you asked or even doesn’t bother coming and asking you as if you’d like to have something. And that’s our first 30 minutes unfortunately. We booked for 3 nights and we’ll see what’s going to happen next. Maybe it’s just our experience.

I am very regular guest in your hotel. Amazing facilities and all the staff is also very king and helpful. I will like to special thanks to Janhavi and Amjad from reception for their great service. Pool is very nice and gym is also nice. Will see the staff soon again

Very nice hotel. It is affordable in Muscat. The room is not bad, but the windows cannot be opened. The overall facilities are still very good. The breakfast is a bit rough, and there are not many dishes that can be cooked for lunch and dinner, but it's okay. The service of the hotel is still in place. Overall, I can give a 4-star praise.

It was terrible experience I had on this property (citadine al ghubrah muscat) I was traveling almost 24hours for holiday vacation, I selected this hotel to stay since near by the aiport, unfortunately I chosen the wrong hotel, upon check- in the lady receptionist asking me a full payment for the stay, I have no enough cash omr. But I have $ dollars with me, the total cost of my stay is only omr. 22 I have 15 omr and the rest 7 omr. I will pay by dollars, I informed the lady receptionist that I will pay the rest with $ dollars, she said that the hotel will not accept $ dollars, I was explained to her that I just came from the aiport and I was so tired shall I pay the rest by evening I have to exchange my dollars outside, or my cousin will come by evening and pay the rest of the amount cost of only omr. 7 or else I will quarantine my id or passport to keep , I will exchange the dollars outside by evening , but she refused me to check in, now I realize the discrimination /criticism,I decided to walk out and check in to other hotel, thank God other hotel very considerate not even asking the deposit even id's qurrantee, will I hope other guest will not experience the same treatment that I had experience , you have to improve your hospitality and service, especially front office staffs, never ever to booked this hotel anymore,many hotel choices in Muscat. Thank you and have a good day!

I stayed here for a day. The rooms are clean, well equipped and. Spacious. The only issue I had was with the fluctuations in the shower temperature during the bath.

We stayed 2 separate nights, before and after visiting Nizwa. Good stay, nice breakfast. Reasonable rates for what we needed. It is a basic, but that's all that we wanted for 2x 1 night stays. We also managed to get ba*****t carparking, which was a bonus. Suggest the hotel removes the awful ipad in the lifts with the very poor sound with a proper digital system - it is just annoying otherwise.

The room is spacious, the service is good, and the sanitation is also very good. Apart from the expensive breakfast, there is nothing wrong with it. It is very convenient to be close to the airport

I loved my stay at the Sheraton Oman. The staff were wonderful- they bent over backwards to help us. I had a couple minor issues with my room, and they came as soon as I informed them, and were fixed immediately. One of the housekeepers picked up the robe I’d been using when they were cleaning and when I asked for a replacement they brought 2 more! They were happy to bring me extra nespresso pods and milk a couple times too. The restaurant staff were so attentive and helpful- Tharindu, Pravda and Khalid and the chef, Krishna- they brought us out coffees and juices at breakfast and made sure I had everything I needed. They allowed my friend and I to eat off the a la carte menu at dinner instead of the iftar menu, since the other hotel restaurants were closed for Ramadan; and when we said we had to leave early at 5am for our flight they packed a lovely to-go box with pastries, fruit, coffee, juice and eggs. I personally really appreciated that the gym was open 24 hours so I could work out before breakfast, and the equipment was pretty good for a hotel gym! My only note for other travelers would be that the hotel is a little far from some of the touristy sights of Muscat. Also, there aren’t many alternative food options around the hotel. But the hotel itself has lots of great options so for us it worked out absolutely fine.