Guest User
February 1, 2025
Dishonest hotel staff - booked a Presidential Suite but gave us a normal room instead. Upon clarification, they mentioned excuses like AC not working. Following after, they gave us a Presidential Suite, with choked bathtub, choked drain, choked sink.
Seems like we were blinded by the 'good' reviews which are undoubtedly fake. Trip.com support tried reaching out to them but they did not respond. If you value your sanity, do not book the hotel.
Management is conniving, room is incredibly dirty. There is mold present in the room, hair balls, sunflower seeds and stains EVERYWHERE.