InterContinental Hotels Muscat

The service was horrible, they kept me for 45 minutes to check in, at the end they offered the first floor sea view which was impossible to see anything i paid extra for the view. The staff didn't help when i had to check out quickly nobody came to take the luggage. My past experience was different. I was here many times before but the last visit prior to this was 2019 just before the new year and corona!!! The room wasn't clean enough! Avoid the place it changed a lot and there are many better options in Muscat. Even the breakfast quality and variety has gone! The place lost its crown. And breakfast itself was very expensive, i paid as i was hoping to get the same breakfast as before! The only good thing was the Trader Vic's bar! The manager was amazing very nice and attentive

Good property and nice friendly staff. Enjoyed the stay and found it relaxing

Disappointing week in a disappointing hotel. From the moment we landed in Oman, the intercontinental hotel was not helpful. When we asked for a taxi, they wouldn’t help us and we had to arrange ourselves. When we asked if we had a sea view, we were told “we had a partial sea view” which was actually a car park and a loud generator which rattled on all through the night. The generator was so loud we had to keep the balcony doors closed all the time. However, one night, even with the doors closed we were kept awake until 3am with loud bangs and clatters from hotel staff loading up vans with furniture after an event at the hotel. When we asked about booking the onsite restaurants, we were told they were all closed apart from the main one. Multiple times when we went to the main restaurant we were told it was too busy and we had to wait and come back later. When we did get into the restaurant, we often had to wait long times for food to be replaced or we given paper cups because they’d run out of glasses! When we tried to get the WiFi at the pool, there was none. When we tried to use the creams in the room, they’d run out. The staff were lovely and the food was nice but altogether, we didn’t feel looked after and definitely don’t feel this is a 5* hotel.

Good atmosphere, great service, with amazing views. Keep in mind the noise all the time coming from outside.

What you would expect from a hotel in that class. One negative point is they don't give you credits if you book through trip.com

Great facility, and the service from all staff was outstanding. Very friendly. Very clean and spacious facility.