Five Volcanoes Boutique Hotel

Pros - restaurant staff is charming and most accommodating. Staff who greet you upon your trek return provide wonderful much appreciated foot massages and clean your boots for your next days adventure. Second floor dining room/ lounge comfortable. Food delicious. High marks for cleanliness and lovely grounds. Cons - standard room is a closet where no 2 people can stand at the same time. No shelves or draws to unpack your belongings and an open closet rack with only 2 hangers. Nowhere to sit except the bed as there no chairs in the room. Air conditioner, which is a plus, except the remote is in Chinese so we came back from dinner to a very hot room. Oh well guess we guessed wrong! And we were able to have a conversation with the people next door through the walls - that’s how thin they are. Now I understand why the standard room is not pictured on their website. Rooms are very clean but housekeeping inconsistent removing towels ( no we didn’t request this) and not replace them with new ones and toilet rolls not replaced. Also there was a debate between our tour director and the hotel as to which room was requested. We/ tour director thought deluxe but hotel claimed standard. Guess we’ll never know the truth. And while they offered to move us on day 2, too much effort for one last night. Our guess is the overbooked with 2 large tour groups so we got bumped. Summary very disappointing since they advertise themselves as an exclusive luxury lodge - couldn’t be farther from the truth. Also beware they seem to cater to, large tour group that commandeer the property. Sent from my iPad

We stayed here for two nights while we visited the mountain gorillas. The location is perfect, only about 10 minutes' drive away from the National Park entrance where the gorilla treks are arranged. Our room was reasonably comfortable, although the bed was much firmer than I prefer. The bathroom was large and had both a tub and shower (although I only used the shower). The staff was very friendly, and we appreciated the provided gaiters, shoe cleaning, and foot massages after we returned from a trek. The included meals (breakfast, lunch, and dinner) were fine, with us able to select our lunch option in the morning before heading off to a trek. There is a pool on the property, which was pretty but seemed to small to actually swim in.

First class and highly attentive staff wanting to fulfill every need and request. The food was amazing. So many options and so much delicious food. The pool was peaceful. The surprise after the treks was over the top! We had a little downtime and they even found someone to give manicure and pedicure. Albert, Peter, Samuel, Alice and Winnie are the best!

My husband and I spent a wonderful two nights at Five Volcanoes for gorilla and golden monkey trekking. Our room was very comfortable and the food was good. The staff was very friendly and we appreciated the gaiters they put on for us in the morning and the boot cleaning and foot massage after hiking. Breakfast is a nice buffet so you can eat a meal quickly before your early morning activites. We had an evening flight out of Kigali after golden monkey trekking and they let us come back and shower which was appreciated.

Five Volcanoes Boutique Hotel Review Located in Rwanda’s Musanze district, Five Volcanoes Boutique Hotel is an ideal base for exploring Volcanoes National Park. The rooms are ok but the service was excellent. The staff is exceptionally attentive. The location is perfect for gorilla trekking and other park activities, They provide covers for your hiking boots as well as walking sticks for your gorilla track. They also clean your boots and give you a little foot massage when you return which was really incredible. My hiking boot broke up at the top of the mountain. When I got back, I gave them my shoe and they fixed it where it was like new. My entire shoe sole came off my shoe so it was pretty incredible that they were able to fix it in such a short time. They charge me only five dollars to fix my hiking boot!

We got to the hotel at 7:00, their copier was not working so we had to come back to get our passports copied, bad sign. The AC in our room was blowing hot air, informed the front desk about it, they came & but nothing. We come back from our gorilla trek the next day and still the same AC issue. So we spent two nights in a hotel we paid a bucket load of money, couldn’t sleep for two nights, were barely able to get through our gorilla trek because of it and no response or resolution from the hotel staff and management. Whatever you do, stay the heck away from this hotel. Not worth spending any money on this place.