Virunga Inn Resort & Spa

Luxury in the forest! This place is a hidden gem. Everything about it was 5-star. The rooms were gorgeous and comfortable (the beds were so comfortable that I wanted to take one home with us). The grounds/gardens are spectacular with an explosion of colorful flowering plants and hundreds of hummingbirds. The food was incredible and abundant and the servers very kind and thoughtful. But, the best part was the amazing staff - every person was friendly, accommodating and did everything they could to make our stay perfect. After every trek, we'd come "home" to have staff meet us with hot towels and then remove our muddy boots and jackets to clean and return them. I had a massage that was amazing, too. There were even two massage chairs in the lobby that we fought over when we returned from a hike! I would have to work hard to find anything that could be improved about this place. I would have said the lack of heat in the rooms (it can get cool at night), but they provided us with these enormous, warm, fluffy sweaters to wear that were so comfy we hated to leave them behind and they put hot water bottles in our beds each night so we were plenty toasty. We will 100% be back to this magical place. Thank you!

I cannot say enough or recommend this place high enough for your gorilla in the mist adventures. From the moment we arrived and the hot towels and the most delicious pineapple juice I’ve ever had in my life fresh from their pineapple fields with the most kind people greeting us, escorting us to our lovely large room with all the amenities needed. From there, our driver his name was Patience drove us around to all of our excursions and back to Kali was amazing. We felt like royalty. In this jungle vehicle that made it even more adventurous. So you can understand that patients picked us up in Kigali at our hotel there and drove us to Virunga Inn. It was about an hour and a half drive then he stayed the three nights near us to take us to all of our excursions as our own personal chauffeur, and it was absolutely awesome and then he drove us back to Kigali. The hotel assigns you a driver so I would request patients. He was fantastic oh, and their seatbelts in this jungle vehicle. . The Hotels food was delicious. We would pre-order it for breakfast, lunch and dinner and everybody in the staff was lovely and kind. when you finished one of your excursions which were amazing and come back, they would takeoff our gators and shoes and clean them for us and give us flip-flops and hot towels to comfort ourselves. The gorillas was worth every penny of the $1500 national park fee we got to be within inches of the most amazing gorilla family. It was opportunity of a lifetime that I will never forget and will cherish. We also love the golden monkeys, it was amazing with all the monkeys that would come right up to me. Diane Fosse hike was ridiculously hard and arduous over rocks and I would only recommend that for someone who is very in shape and loves to hike over very difficult terrain. It is not for the faint of heart or for any normal person. I do not recommend it unless you are so ridiculously fit and able to go over rocks for I don’t know six hours total it was over 21,000 steps. Pacific and Innocent at the front desk of the hotel was fantastic taking care of all of our needs and was such a gentleman. Oh, and the beds were like a cocoon of heavenly love to sleep in and they gave you hot water bottles. I have never had a hot water bottle in and now I never wanna be with without one. It was so fantastic! Also cappuccinos were delicious. I cannot say enough about how wonderful this place is worth every penny I so highly recommend a chance and a trip of a lifetime.

My husband, sister in law and I stayed at the Virunga Hotel during our visit to the Volcanoes National Park. The staff is among the hardest working teams we’ve experienced! They are highly professional and courteous. The rooms are clean, spacious and comfortable. The food was fresh, delicious, and prepared just as we requested. We could not have hoped for a more enjoyable stay!

A perfect setting in which to get ready for the gorilla trek--and recuperate afterwards! Staff and service are tops--everything from helping you get into those unwieldy gaiters (to protect from the nettles on the mountain hike) to cleaning your boots when you return from seeing the gorillas. Good food, quiet rooms, beautiful views, lots of native flowers and birds along the paths to the fire pit and dining area.

The food and service were fabulous. The attention to the small details was superb. The rooms were clean and well stocked with everything. Loved the hot water bottles at night and each room had so much privacy. There was so much variety in the meals and such large portions

Definitely our favourite hotel in Rwanda. The rooms were spacious with large beds, the food was delicious and there were some lovely extra touches such as cleaning our hiking boots and providing gaiters. But the best aspect was the amazing staff; everyone was so helpful and friendly and a special mention to the smiley Marie-Jose in the restaurant and Innocent on the front desk. Thank you! Read more

Beautiful and luxury lodge with private cabin. Excellent service, good food! They loaned us gators for our trek; they even cleaned our boots after. The greenery surrounding the lodge is so beautiful. We sat on the patio listening to the birds.

I could not love this hotel more. We were booking a little late and didn’t love the options our travel agent presented. I found this on trip advisor and couldn’t find a lot other than consistent trip advisor reviews (note to management: you need a website with great search engine optimization showcasing your amazing hotel!) Perks of hotel: Incredibly friendly and helpful staff, perfect location 5 minutes from national park where ALL gorilla treks start, delicious food, beautiful location. Rooms are large, exceptionally clean, great shower, comfortable bed. For context my typical hotel I book is a four seasons or a Westin. You cannot go wrong with this hotel. I will definitely be back and recommend to anyone going gorilla trekking.

Definitely our favourite hotel in Rwanda. The rooms were spacious with large beds, the food was delicious and there were some lovely extra touches such as cleaning our hiking boots and providing gaiters. But the best aspect was the amazing staff; everyone was so helpful and friendly and a special mention to the smiley Marie-Jose in the restaurant and Innocent on the front desk. Thank you!