Guest User
April 30, 2024
I recently stayed at Grand Cliff Resort in Munnar and while my overall experience was pleasant, there were some significant drawbacks that left a sour taste. Upon arrival, my check-in at 4 am was seamless, and I was immediately impressed by the resort's ambiance and hospitality. Throughout my stay, the staff was attentive, the service exemplary, and the food delicious. The room was comfortable and offered a stunning view of the surrounding landscape, enhancing my overall enjoyment of the stay. However, my positive impressions were overshadowed during the check-out process. Despite not being informed about any additional charges for early check-in upon arrival, I was blindsided during the billing process. It was only during the afternoon of the previous day that I received a call mentioning the possibility of extra charges, but without any clarity on the amount. To my dismay, during check-out, I was informed that I would be charged for an additional day at the full rate due to the early check-in. This lack of transparency regarding extra charges for early check-in was deeply disappointing and marred an otherwise enjoyable stay. While I understand the need for such policies, clear communication upfront would have mitigated any confusion or frustration during check-out. In summary, Grand Cliff Resort offers excellent service, hospitality, and amenities, making it a desirable destination for travelers to Munnar. However, potential guests should be aware of the resort's policies regarding early check-in to avoid any unpleasant surprises during their stay.