Guest User
December 14, 2023
We feel ripped off by this hotel. Our flight to Munich was canceled due to heavy snowfall with the city airport closed and no possibility of arriving. We wrote to the hotel to communicate the situation and also through Booking, but the hotel still charged us as if we had canceled because we did not want to go. In addition to not being able to enjoy the vacation in the city, we had to pay for not being able to go. As I said, a scam. They don't care if the cancellation was for reasons beyond the control of the traveler, they will charge you the same. Surely if we go to Munich, we will not go to this hotel.
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