Name: Comfort Inn & Suites
Address: 3400 N Marleon Dr, Muncie, Indiana, 47304, 3400 N Marleon Dr, Overseas, United States
Rating: 4

Comfort Inn

All reviews

Negative reviews

Very bad experience. woke up in the middle of the night to bed bugs and packed up our things to leave. The hotel was very unhelpful and unapologetic as we were leaving. Still waiting on a refund

24-hour front desk

Parking

Swimming Pools

Wi-Fi

Breakfast

Non-smoking room

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English

All Room Types

Double Room with Two Double Beds-Non-Smoking

We needed to come to Muncie for a funeral so I was researching hotels in the area and the reviews here were better than most plus Choice Hotels had a 20% off special so we decided to stay here. I have some dexterity issues so sometimes typing is hard especially on a cell phone and i was having issues reserving the room online so I called the hotel directly to book but the wouldn't help me so that I could get the fall special rate. Fortunately the main Choice Hotels rep was more understanding and made the reservation for me. The room was clean enough, no bugs, no hair from previous guests.  I went to use the room's lotion (left mine at home) and discovered it was leftover from a previous guest because there was nothing left in the tiny bottle. Now here is the reallt negative part of our stay; my husband gets out of the shower and the fire alarm starts going off in our room. We try for 30 minutes to get it to shut off to no avail. My husband finally calls the front desk about it. About 10 or 15 minutes later the maintenance tech arrives and he can't get it to shut off either. While he's there we are rushing to pack up and get the heck out of there. About 20 minutes later he finally got the alarm to shut off. I got a major headache from it that we didn't even stay for the breakfast so I could go buy some Aleve.

I was in town for volleyball with my daughter.   This room had a comfy bed,  a nice chair and space to move.  (I have stayed at the 3 hotels located in proximity to here recently) Bathroom was a decent size and lots of water pressure.      The first night there was an interesting man going in and out of his room every 5 minutes loading and unloading things from about 9:30pm to midnight.  There was also a party across the hall, but they weren't too noisy.    The second night we returned to our room, the whole 2nd floor was flooded with smoke.  We put towels and newspaper around our gaps in the door, to try to stop the smell from coming into out room  About midnight I called the front desk about the smoke smell worried that  I might be charged for a cleaning fee since my room smelled.  The front desk said they would check it out.  I did see someone walking by my door a few minutes later.    At 2:05am, I had a knock on my door.  Scared me, as we were asleep.  The hooded male at my door said sorry wrong room  and proceeded to knock on a few more until he found the party across the hall.    I feel bad writing this as the room was nice, the breakfast was decent (for Covid) and the location and rate were perfect.  Just be aware that this property has a lot of commotion.  Maybe ask for a quiet floor.

Visiting from Alabama for a short weekend trip to see friends. Booked online and check in was a breeze. Front desk clerk was great. Room was modern and very clean. It was a good size so we didn’t feel cramped at all. Right after we got to the room there was a courtesy call from the front desk to make sure the room was ok. That was very appreciated. The bed was a little firm for me so a quick trip to a WalMart for a mattress topper solved that problem. But that’s just my personal preference ..not a complaint :) Breakfast was provided from 6:30-9:30. Good variety to choose from. Coffee was very good! Check out was also easy as they left a printout under our door showing all charges and if any balance due. Would definitely stay there again! 

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