Holiday Inn Express & Suites Muncie

This hotel has seen better days and is in need of a deep cleaning. We were checked in well enough albeit an apathetic welcome. Lobby was dirty and the elevator was filthy/sticky. The room looked like it had a cursory cleaning with dust/cobwebs on the ceiling and dirty windows. The curtains were torn and dated. With so many other options in the area, I would not recommend staying here.

Let me just start by saying Yolanda Taylor, the manager, should not be employed by Holiday Inn Express. Or really any job that requires you to have basic decency and respect to the customer. My family and I traveled from Missouri to visit our friend who had emergency brain surgery and had the very unfortunate luck of choosing to book with Holiday Inn Express Muncie. Before booking, I called to confirm the pet policy as it was not listed on *******. I was told by the man working the front desk they have a non-refundable $75 per pet fee-that’s it. So I booked and we made our way there after going to the hospital. While trying to check in, there was a sign that said their pet policy was small breed and 45lbs or less which was weird as I was not told that over the phone. The manager, Yolanda Taylor, came from behind the desk after hearing us question why we were not told that on the phone when calling about the pet policy. She explained with an attitude how she’s been trying to cut ties with ******* due to the issue of not displaying the policy. When voicing our frustration, she cuts us off and starts yelling about cancelling our reservation. While trying to explain to her that I called this hotel the previous night and talked to the front desk and told her what they told me, her response was “you didn’t call us”. Well I had to take my phone out, show my call log, press the number I called and sure enough their phone started ringing. My fiancé then decides to take a picture of her name tag to remember her name to make a complaint, she starts screaming about calling the cops because it’s illegal to take someone’s picture. When the cop showed up, he had to educate her on her misunderstanding of the law and that it is not illegal to take someone’s photo in public. While the cop was there, she had I’m assuming a family member, show up to the hotel where she was pointing at us and our car while frantically talking to this individual. After leaving and finding a much better hotel, ******* attempted several times to request a refund to which she has denied. I currently have a case open with Holiday inn Express corporate as well as her upper management of that particular hotel. I don’t need a refund, I just need to know that she wont be able to treat anyone else this way. And the should be Holiday Inn Expresses priority as well.

Gage, from Muncie Indiana is Awesome! Extremely helpful, courteous and very professional! Not knowing the address he helped us with the ordering of our dinner. Personally called and had it delivered!!

Gage from Muncie is amazing and so helpful!!! So nice and so professional! He helped us when we need some help. Highly recommended! I will definitely come back! He always had a smile when you enter the lobby! Not knowing the address he helped us order pizza for dinner.

The front desk staff, Felicia and Kim, were welcoming and helpful. Gave us tips about Muncie that were enhanced our experience. Even though the hotel was packed with solar eclipse viewers, the breakfast buffet was maintained well and the housekeeping staff were efficient. We would stay there again next time in Muncie.

We visit Muncie quite often, to see family and friends. Our stats vary from a weekend to two weeks. Our preferred hotel is the Holiday Inn Express. The management and whole staff is amazing! The cleanliness is throughout the hotel, from the halls, to the pool and lobby. The dining area is kept maintained and the breakfast was great. It’s a very safe place to stay. It’s located close to Ball State University and conveniently across from Walmart and near various restaurants. I highly recommend this hotel to anyone traveling to Muncie, Indiana.

The breakfast manager, Lorie is amazing and keeps everything so clean even the floor. Prep is done in a timely manner. She is very polite and willing to serve immediately for your needs. Lorie cares about satisfaction and team work. She is always cleaning when she is done preparing food. She never stops.

Breakfast were very good and hostess Lori Branson was very pleasant and helpful. The meal was on time and served with a smile at all times. The room was clean and organized with plenty of receptacles available. The entire staff was friendly and helpful.

The hotel was clean and even smelled clean. Breakfast was well done and open timely each morning. The beds were comfy.. Lorie kept the food hot and the area clean. Very well done. She even took the time to mix it up a little. Grits were served on the weekend.