Guest User
January 30, 2024
The Two hotels were owned by a Sardarji who has split them among his sons, Highway Inn to One and Vishal Hall to Another. Few Years ago The hotel was known as Highway Inn and Banquet Hall was known as Vishal Hall, However after Split, the Highway Inn is as it was, not so well maintained but provides good breakfast options as it has its own restaurant/cafe, Vishal Hall has a banquet hall and some nicely renovated rooms with latest amenities. It is at a most convenient location as the Andheri Railway Station, The Metro Station for East-west (Versova-Ghatkopar), The Western Express Highway and Local Bus stand are all at a walking distance, the Eastern Line & Western (Red & Yellow Lines) Connectivity, the nearby Mumbai airport are plus points. The rooms are quite clean and well renovated. But You need to carry your own toiletries as they only provides soap, nothing else. No Toothpaste, no room slipers, etc. There is only one electric kettle and iron amount all their rooms and females are on their first priority, families are on second and business (only male) travellers are on last priority. They will mail you after booking regarding their policy for Check-in and out but the on location receiptionist/manager will give you different time as in my case their mail mentioned
Check- In Policy as:
Check-in : 8:30 AM - 4:00 PM
Check-out : 12:00 PM - 2:00 PM
but they deny me to check in at 8.30 (or before 12 pm) and I was able to check in after making extra payment for early check-in. Also you can inform one day in advance about your arrival time and requirements. there are many streetfood options and vegetarian restaurants at very near walking distance. This is two star hotel so you can't expect a lot more but all over for couple of days, nice stay. and I made my tickets booking accordingly, but when I reached the hotel at approximately 8.30 AM, the night shift manager was there and was very rude and demanded extra 500 Rupees for early check-in and otherwise He would not give me a room before 12 PM. He also asked me to contact as I booked my room from their platform, But I repeatedly said to him that after that booking I have received mail from your property and It clearly mentioned this timings yet I have paid extra 500. The both washroom drainages were jammed and water logged. There was not any toiletries provided like toothpaste, comb, slipers, shampoo etc. I have asked for Electric kettle but it was also not available. We were two adults on business trip and there were other females guest as well in the hotel but they only served female guests and we were on the last priority whenever we have called for any services. This is definitely not I have expected.
Many times in the Highway Inn Hotel, they adjusted my check-in time and check-out times for few hours. But The Night Shift manager was on totally different attitude level. I hope to see it next time in a good manner with proper understanding of hotel's check-in check-out policies. That's all. Regards,
Jay Sondãgar