Arnna Hotel - Goregaon

Horrible in-room service ... staff demands tip on your face to work . Worst experience never going back

Beaware before dealing with ARNNA Hotel #scam #fraud #cheating #zeroprofessionalism Please read below points to know how they entirely ruined my baby shower event #onetimelifemomentofmotherhood 1. Specifically told them that we will arrive at 5pm and they were arranging chairs when we arrived and they took almost 1.5 hours to complete the set up. See, how they lacked professionalism that they don’t even know basic things that before client arrives, the chair arrangements should have been done. This is the only thing in terms of set up they had to do as it was rooftop location. This not only wasted our hours but created chaos. Mainly even after specifying that we want chairs in horizontal lines, they were arranging it around the tables. Zero attention/listening to client requirements. We had to interfere and asked them again to do it horizontally as total 70 guests need to be seated. My husband got busy in looking and guiding them in chair arrangements as guests were arriving. What a service!!! The manager was a show piece there just enjoying the chaos. My husband texted Abhishek for chair setting at 4pm still the arrangement was not completed until we reached there and took another 1.5 hours of our event schedule. Screenshot of chat attached. 2. Oh God, I have told them literally 10 times that i have booked dance group from Pune with heavy amount for my event so I need music system and Mike. Again a common sense that every event is incomplete without music system and mike. The Manager-Abhishek said yes we have music system on rooftop which is included and our mike is not working but we will repair the mike. On the day of event, almost 4 hours before event to start this Abhishek called us and told that mike can’t be repaired . How can you be so careless! Still we ignored their service and decided to keep our mood intact for function. My husband arranged the Mike for us by taking out time on the day of event where he supposed to be get ready and arrange our personal things. I just can’t understand such a big hotel/restaurant could not arranged a small thing like mike or the manager just did not take any efforts to check music system and mike. He completely avoid repairing part. Height of negligence! They didn’t even arranged other/new one when they were at mistake of keeping faulty mike. Please note that Booking was done more than one month prior to event date so they had plenty amount of time/days but their intention was not good and I got cheated. Screenshot attached for reference. 3. Now comes the biggest disappointment which ruined everything as we couldn’t do anything in the event as the music system was not working properly. Trust me they ate our 1.5 hours in chair arrangements that is from 5pm to 6.30pm. After that we decided let’s start with dance group only as they need to travel back to Pune after their service. We started and to our surprise their music system turned out to be faulty. They didn’t even carried out check knowing t

The whole property is good from every corner of. But only thing they have not taken care is the sleeping bed. The bed is so old that you feel like there's no filling in the mattress except spring. The most uncomfortable bed i have come across so far. Please whoever is the owner, i insist you to change the mattresses. Your propeety is too good except this main thing

Very small room for a very high cost of rs. 7000 per night bed sheets were rough to sleep on. Bed quality needs to improve. Noisy fan. Front desk needs to be more responsive breakfast is good, but small space to sit and eat overall, a very average stay at a very high cost.

Hotel ambiance food and service is good. Excellent breakfast. Only problem is that is the room size which is mentioned while booking it's showed 190 sq-ft but it's much lesser

Very nice property. Very courteous staff. The food is awesome location of the hotel is very good it is nearby nesco