Hawaii International Hotel

It is very close to Mudanjiang High-speed Railway Station, just a few minutes' walk away. It is very convenient for shopping and eating around. The hotel is an old 5-star hotel. I have stayed there many times and I feel that the service is as good as always.

Very bad attitude towards Russian tourists. Terrible check-in. Everything was paid for and booked in advance, the receptionist, perfectly understanding that the tourists are from Russia, turns on the translator for any language, but not Russian. For a long time we could not understand why we were not being checked in and what they wanted from us, then through our translator we understood that we needed to pay an extra 1000 yuan for using equipment. Such conditions were not agreed upon, of course we refused to pay extra, after which we were told that all equipment would be taken out of the room! Of course, I started to swear. The administrator came out to the noise, said that there was no need to pay extra, just a deposit of 500 yuan. We paid. We received the keys. They gave us the keys silently, they did not explain anything about what we could use, what was in the hotel, what was in the room. Sort it out yourselves. We went up to the room. On a very dirty light carpet. A suite. Unpleasant smell and very, very dirty carpets. The same dirty podium for the tea ceremony. And this is a suite! Two pillows for three. They didn't give us a third. We didn't pay extra 1000 yuan, they closed the minibar from us! I have never encountered such brutality. The TV didn't work. The kettle was leaking. The overhead shower also didn't work, the shower head was on a stiff hose. They didn't replenish the tea set or hygiene items. When we paid for a suite in a 5* hotel, we wanted to get maximum comfort, but we got hellish check-in and terrible attitude. This is a very, very bad hotel. I don't recommend it to anyone.

When you step into the room, you will feel the luxury. The high-quality bedding, spacious bathroom and shower room equipped with high-quality bathing facilities all highlight the quality of the room. It provides a perfect space for relaxation and recovery. Especially the front desk staff, Xiao Liu, was very gentle and patient in checking in. He also gave us breakfast. I will choose Hawaii again next time.