Rina_Wambui
August 18, 2024
We were 7 families, 36 people in total for a retreat. *What we liked*: The rooms in the apartment block were spacious, airy and the beds were comfortable. The staff were friendly and accommodated our many requests. Some found that their balcony door was not working, water heater faulty, and the maintenance team responded fairly quickly. Some items didn’t function well. The hotel is right by the beach and we could go out for walks and a swim in the ocean. We made a last minute request from the Head of Admin and he accommodated us. He was flexible and open to hearing us out. A big thank you to Lennox who served us wholeheartedly and David for extending grace. *What we didn’t like*: Rooms could do with a bit more furniture: barstools, a seat in the master, more bins (we didn’t have a bin in our bathroom) The beds in the master bedrooms were quite high. Perhaps a stool to be the vertically challenged During check-in no one helped us to the room or explained how things work, e.g. how to make hot water run, who to call for help etc. The welcome can be improved. Food: during meals and teas items would run out and replenishing was slow. The meals were lacking in culinary excellence and variety. Nevertheless chef McKenzie threw down an awesome brown ugali specifically for us.