Hyatt House Mt Laurel

Always love staying here every time everyone is great! Sadly our room had no clothes hangers and one bed was missing some bedding but Ian was sure to make sure we we’re accommodated and got hangers and bedding for our room.

Family trip 25 We got there, got our room key, and entered our room (2nd floor). Opened the door and the room looked like someone just left. Towels on the floor in the bathroom, a bag of trash on the bed, the bed still disheveled like someone just got out of it. While I went to the desk to get another room, my family noticed bodily fluids (that will not be named) on the ottoman. It took about 20 minutes before we got another room. Had to lug all of our things downstairs, then up stairs, as the new room was also on the second floor. The room was sweltering. Took a day to figure out the thermostat, as all of the directions for use were worn off. I went to the front desk to get towels, and linen for the pull out sofa which was not in the room. It took staff at least 15 minutes to find towels and a blanket. Meanwhile the phone was ringing at the desk, guests were coming in (one of which by the sound of it) also was having an issue with their room not being ready. The staff that dealt with breakfast were wonderful. They went out of their way to make sure we were taken care of. Overall, for a hotel that aligns themselves with the Hyatt name, I was EXTREMELY disappointed.

it was okay check in was easy. the room was ok, but closer look at the sheets and they were dirty. the bed was uncomfortable

We were comfortable, other than the room was right in front of the very noisy pool. No blankets for the sofa bed.

There was no room service. Stayed for 3 nights and no one came to change the bed or empty the garbage bins even once.