Hyatt House Mt Laurel

I booked this hotel to attend my daughter’s graduation. Since her time in Camden I have stayed at many local hotels when we visit. I booked this because it was a HYATT and didn’t check the reviews. I prepaid. After I booked I looked at the reviews as we have had some sketchy hotels recently. I was horrified to see some of the reviews and was panicked. I couldn’t cancel. So on way we went. From Canada. I was pleasantly surprised. Property was wonderful, room spotless. 2 bedroom suite. I called to ask where to get ice and FD said in our freezer. I explained there was no ice maker in the freezer. They then gave me 4 bags of ice for our stay. (Not sure where the ice maker went but things happen) I was very grateful. Towels great, bed comfortable great breakfast. Not sure what the bad reviews are for we will definitely book here again when we come back to NJ.

Issue with early check-in request The only issue we had was regarding our early check-in request. We requested early check-in (three times with three different phone calls) and seemed to get a different story with each phone call. The first on-site person I spoke to claimed there were no guarantees, but he "noted the reservation" with the request (it was the day before we arrived). The second on-site person I called mentioned that there was no note on the reservation, so he "noted the reservation" and said I would get a text message as soon as the room was ready (it was early in the morning the day of our check-in, he felt confident our room would be ready at least a little early, but I never received any text messages or automatic updates). My third request for an early check-in was upon arrival, just one hour before check-in (we arrived 2:00pm for the 3:00pm check-in). Once again, I was told there was an automated early check-in system, but our reservation was not "in line". Our reservation was added once again (or so I was told) and we waited in the lobby until 2:45pm, when our early check-in was finally ready (15 mins early). We were verbally notified, but still never received any text messages or automated messages. Throughout the process, all we wanted was a realistic idea of the possibility of an early check-in, but felt as though we were mislead and our requests were never properly recorded, despite our efforts.

It was nice to find a hotel with two bedrooms. However, once we got there our room was NOT ready. Check in is at 3pm and our room wasnt ready until almost 7pm. The front desk manager could have cared less, not his problem. Acted like we also would not get a double bedroom like we had booked (but we did). I called as we ran to walmart to wait and asked if they had a restaurant or bar and he stated yes but it was non-operational. I have a 5 year old and its time to start winding down for the evening and we cant even check into our room. This is friday evening. Sunday I called to see if we could get some clean towels and nope. None available. What hotel doesnt have extra towels to give when your literally staying 4 days? Every single time we walked into our room it smelled as if someone just smoked the biggest blunt ever, but there were signs everywhere about not smoking-anything. Just an all around crappy hotel. I have no idea how it got the ratings it did. Oh and the manager said he would discount our room from the late check in but when we left he was nowhere to be found and I left my name and number and never received a call from him. He never had any intentions to make things right.

Property is rundown. Room was ok but rest of the facility was not maintained. Fitness facility had no A/C, no towels, water cooler was broken.

Great value We were there with a large group. Nice to have a kitchen. Place was clean and the beds were decent.

PLEASE READ BEFORE BOOKING A ROOM HERE. I read the good reviews and saw the reasonable rates, so I took a chance and booked a week at this hotel. It was the worst lodging experience of my life. The rooms and amenities are nice enough. The problem is that this place contains a basketball court in the center courtyard. I don't know who thought this was a good idea, but kids (and young men who look like they really should be at work or school) are constantly bouncing basketballs throughout the day, and the hotel does NOTHING about it. On April 26, I heard the sound of basketballs dribbling from 8:48 AM until 9:09 PM. If you want one iota of rest or peace of mind, avoid this place at all costs. You have been warned.