McRoyal Hotel

How is this hotel recommended by Trip Advisor? The service from the reception to the restaurant is poor. No hot water in the deluxe room (new wing). I had to walk to another room in the old wing to have a hot bath. Food was served quite late. It got to me cold and half cooked (pork). The hot chocolate I ordered as part of my dinner, was instead brought to my room at 10pm just as I was ready to go to sleep. Nothing royal about this hotel.

The McRoyal Hotel is my favourite in the Mt Hagen area. We have stayed there on all my trips over the past two years and each stay has seen improvements. The rooms in the new wing are modern, spacious and offer all the amenities. The food is of a high standard and the service in the restaurant is very attentive and friendly. On busy occasions, dinners are served as a buffet in the large dining room in the new wing, usually accompanied by a musical group. Next year we hope to be able to enjoy the new pool. All in all, a highly recommended hotel where the management's drive to offer a high standard of accommodation is evident.

McRoyal has the best location if you are needing to stay closer to the airport. The food is served in large portions and I particularly enjoyed their Caesar Salad and Chips. Although, I suggest they reconsider how they set cutlery on the dining tables of the restaurant. I would say the rooms are average and in need of modern interior designing. I would also suggest the management consider providing a business centre for its clients because their office scanner was not functional so I had scan my business documents with my phone scanner (that ******). WiFi is unavailable at McRoyal, but I hope management has plans to include that soon. WiFi is a must for all hotels in urban areas. McRoyal expanding and soon to open their newly constructed wing, which will bring new life to the hotel. So I'm looking forward to come around in the future to experience the new hotel wing. The customer service is friendly but should have regular in-house hospitality training to maintain the level of professionalism. Overall, as a local traveller, based on the current service I experienced, I would give this hotel, 6.8 out of 10..