Tonight is my third night at the hotel. I know they only do a courtesy type cleaning after four nights however, I travel at the Hilton frequently, and usually after two nights the food that I may order to the room needs to be discarded as well as the towels need freshening and coffee needs to be replenished. I called this morning to ask if they could do those things as well as they should make the bed. And then went by the front desk and made sure that my request was going to be carried out and they assured me it would. I apologize for coming by the desk and calling, but explained that in the last two visits in the last three weeks at Hilton That the housekeeping service had not performed their duties. With that being said, they smiled and said oh no, those are other properties we will do a good job. And I had to explain that as a friend as one company because I travel all over the US and I only wanted to have the room serviced and that’s what I was looking for no matter who owned the hotel. So after another long day, I came into the room, and everything was done except the bed being made. This would not normally be a big issue accepted the sheets do not fit the bed very well and they come off the corners every night. So, after two nights, I felt it would be great to have them make the bed so that I didn’t have to make the bed again tonight. So I had to make the bed again tonight and tomorrow will be my last night here. I’m not sure if they will come to make the bed so that when I come home after a long day that the bed will be made. It would be nice but you just can’t expect good service anymore these days I think. Like I said, I’m a diamond member with millions of points and still yet the service is not very good. Very disappointing in this hotel. It’s my first stay here and I have been coming to Michigan twice a year for 10 years. So I may try another Hilton brand for my next trip.
Very Good
42 Reviews