Duck Inn Mt Buller

Great hotel in the snow close to village centre staff very friendly

The hotel was smelly, dirty and had terrible staff morale, especially from the management. We experienced: terrible plumbing smell throughout the accommodation (like sewerage), no TV controller (therefore no TV), dirty bathroom floor, broken curtains, rain leaking into bathroom, shower leaking onto toilet area, no WiFi in room, incomplete restaurant menu, rude ski shop attendant, old, dirty ski equipment: ill-fitting helmet, unmatched ski poles, kept waiting by manager who wouldn't help because he was 'asleep' (8.15am-10.00am). I'll never go back again.

Everything is well desighed. Skii/board storage on the ground floor also allows you to park your luggage when waiting for a pick up. Dry room on the first floor for the other gears. Then the reception/rental shop at the front with very friendly/helpful staffs. There is also a restaurant in the same building, food was ok but service was exceptionally. We ended up spent all three evening there for dinner. If you are looking for a convenient and functional place to stay while focusing on the snow, then Duck Inn is perfect.

Overall the hotel is clean and well kept. My only minor issue was that the room had a bad smell, which I think was because it had been locked up all summer and I was likely the first guest since last snow season (~8 months).

I’m sure the Duck Inn will respond to this comment with attitude about how we didn’t read the room description, and so our dissatisfaction is our fault, but the photos and descriptions are misleading. We stayed in 102 and 304. We paid $406 per night per room. That’s $2437 in total for three nights. The problem with this place is what they deliberately don’t tell you. There are no elevators. There is no fridge. The bathrooms are tiny and difficult to move around, with little to no surfaces to place your toiletries. We were given two towels for showering, and that was it. Yes, they provided more towels when we requested them, but they do not provide any of the rooms with hand towels or washcloths (we asked). Nor do they provide tissues. Also, the water pressure is very weak and it takes a long time for the water to heat up. Overall, both rooms we stayed in were exceptionally small and challenging to move around. Again, there were no tables or surfaces to place anything on. There was a wardrobe but it wasn’t easy to get into, especially in room 304 where it was placed in the corner beside the bed. The wall heater was extremely loud and disturbing throughout the night with persistent banging. It would have no doubt disrupted the nearby rooms as well, that’s how loud it was. The restaurant had good food, but you had to pay a minimum of $74 per person. We learned to purchase food from the grocery store for nights 2 and 3. Unfortunately, there was no fridge to store the groceries, so we couldn’t buy much. The Inn offers a mini fridge to rent but at this price, all rooms should have a refrigerator included. I would give the Inn 0 stars, except the staff were friendly, so 1 star it is.