St Falls Resort

Clearly cashing in on their location and failing on maintenance and customer service. Do not book room 203. Nothing works. lock on sliding door out to ground floor balcony broken. A genuine security risk with people walking by and have easy access. When we raised it with reception they said they were aware but couldn’t do anything about it. Dishwasher doesn’t work, lights missing, minuscule “drying” cupboard barely big enough for one pair of thermals. Under floor heating works in one bathroom but nowhere else. Furniture from 2005. Uncomfortable beds and a strange odour. Windowless rooms. Charging a fortune and a total rip off.

Pretty happy with location and room was nice and clean with heated floors. Was upgraded to a two bedroom which was nice. Had a nice view of the mountains and the hot tub was nice on the balcony. Check in was quick and helped with our bags. Would have been nice to park closer to hotel but shuttle was close and got a close park to drop bags off. No complaints, had a really nice time and walked out the door to the lift and restaurants. Just a short walk to the windy point toboggan area aswell.

Cancelled within the free cancellation time and they won’t refund my $2200 for the one night. Seems like a dodgy hotel that’s going under especially with the lack of snow this year. Staff and said they’ll refund me every time I ring for last two months with no follow through

Stayed in a 3 bedroom apartment costing $17,000 for the week and spent multiple nights awake well into the night listening to the people in the spa on the floor below, directly under the bedroom windows. Could hear every single word they said. Receptionist said they couldn’t do much as it was the owner. And then after 11pm reception is totally uncontactable. DO NOT STAY HERE.

3 star service apartment with 5 star price tag. Terrible sound proof, can hear our neighbours conversations all the time and the noise downstairs. Our one bedroom spa apartment view was facing the carpark which is very disappointing and I booked 9 months ago! In terms of customer service, there was none. I asked them if they can please give me lift to spa up the road because I have an ACL knee injury from DAY 1 of my 7 days ski trip, I can see the hotel buggy just sitting at the front from my bedroom all day. They said its not for guest, only for the staff. I asked them I have been sitting in the apartment for the last 5 days just hoping to do something to make myself feel better but the response from them was cold , hard: 'no, sorry we cant help u.' This is not a 5 star hotel service for sure.

Spectacular location - ski in ski out. Everything within close range, shops, restaurants, shuttle buses etc. apartment comfortably sleep 6. Kitchen to cook. Beautiful jacuzzi overlooking the snow. Would 100% would stay again. Locked cages made available for skis and snowboards.

This hotel has been recently taken over, and having myself owned a venue during Covid-19 I was generally willing to give them the benefit of the doubt, as Kate (A very hard working manager) tries to get the team up to speed. You have to consider that this Hotel cost us $540 per night. I've stayed in some pretty fancy hotels around the world for less than that, so I have some small expectations of a hotel in this price bracket. However my patience ran out quickly. In what should have been our last evening of sitting on our balcony enjoying the view. We could NOT sit outside as several members of STAFF were below our balcony SMOKING (for 3 hours) in a hotel? In 2021? Bizarre!! Further to this the STAFF conversation was mainly centred around which customers had been a pain during lunch servce and what they had to deal with. Including, as they aren't the smartest "F**king lady said this", and "that guy was c**t". None of this comes close to an experience in line with the rates this hotel charges. So try ELSEWHERE if possible, as the experience cannot be much worse..