Mercure Moulins Centre Hôtel de Paris

Very nice welcome on arrival with a very efficient reception team. Rooms are Clean and functional and all seemed dressed in a historic style. Pool area as clean and great for a late afternoon chill session. Bar and other faculties (unfortunately no restaurant) were top drawer. Location is great for travellers who want to explore the area and all facilities are just a short walk.

Arrived in our room to find the toilet had not been cleaned before our arrival! Immediately advised man working on reception who then got very angry and shouted at me. I have never experienced such a poor reception to a hotel stay. It’s a shame as the hotel could be very nice but it’s needs to be thoroughly cleaned (room also very dusty and communal areas dirty, mould in bathroom). The angry little man needs some serious customer service training. I noticed on leaving other guests also complaining about the lack of cleaning.

We very much enjoyed our stay. The staff were very helpful and friendly. The breakfast was the usual Mercure standard and was excellent. The large room was very comfortable with a very sizeable bathroom with separate shower and bath. The only criticisms are : - the windows do not open - the carpets should replaced We could not work the AC and on mentioning it to the Reception staff they adjusted it to our required temperature from a central point. If you are staying at the hotel in summer the bedrooms at the front of the hotel are cooler. Overall we were very happy with the hotel and would definitely stay there again.

Having previously stayed several times in a family room as a stop over in central France we felt secure in booking again. Big mistake this year we were allocated a family room up some windy parapet stairs . I usually do a quick corner check of mattresses to look for evidence of bed bugs, black marks staining etc never ever finding a problem in all the hotels we have stayed in . This time to my horror I found in one of the single mattresses a man made cut / hole which contained insect egg casings and many of them . The mattress itself was badly stained a red/ coppery colour. Either it had been treated and not disposed of or we could have had a very bad night of bites and contaminated luggage. The reception was helpful and moved us to the room we had previously which was perfectly clean. So a mixed bag of rooms . We will not be returning.