Te Anau Motels

"We booked for 2 Adults, 2 children (16 and 14 year olds) via ***********. When we arrived, we were given a room for 3 people. I advised the owner straight away that the room was booked for 4 people and showed him my booking. He checked his records and said that he was only advised that the booking was for 3 people. He asked me for $20 extra dollars as he would give me a bigger room to fit 4. I said that it was not my error and that I should not be charged extra as my booking was correct. He reluctantly said that he would give us the bigger room. It was a nice 2 bedroom and after speaking with my husband, we agreed to go back to reception and give him the extra $20 even though my booking was for definitely for 4 people. I went to reception and said that I don't mind giving the extra $20 as it is a very nice room. He then however completely surprised me and said ”That's the least you can do. When you book accommodation, you need to book for the correct amount of people.” I was taken back as this was not our error at all. He was so rude and I reluctantly handed over the extra $20. We will not be staying here again."

"Te Anau is a small town. The room big with new aircon installed. The mattress too soft and a bit sunken. No heater on the towels metal rack/hanger. The facilities in room and Inn a bit old. But overall good stay."

"Excellent location, clean and hygienic, complete air conditioning and heating The space is also large enough. There is no layering outside the parking door. The shared factory building is large enough and has plenty of cooking equipment. There are two washing machines and dryers (charges apply) A five-minute walk to the city center You can walk to the supermarket within ten minutes Highly recommended whether visiting Te Anau or going to Milford Sound High cost performance"

"The room details stated that children were welcome, but when we checked in, we were told that if we added a child, we would not be able to book the room (because the child slept in the middle and did not need an extra bed, so only 2 adults were added during the reservation) and we had to cancel our reservation. They said the hotel didn't want so many guests and that the law didn't allow it. Finally, we were asked to pay an additional 30 dollars and were given the key. They originally added a $30 child fee (which would be completely understandable if they had told us directly), and we got the feeling that this hotel hated children and discriminated against Asians. The whole check-in process was very unpleasant. Overall facilities are acceptable and the location is good. But due to the bad check-in experience, I was in no mood to appreciate the beautiful scenery. Negotiations to cancel the stay were made throughout the evening, but to no avail. The manager had a tough attitude and did not apologize from beginning to end, which ruined my good mood for the whole day."

"The hotel has plenty of space and good service. I washed the pots and bowls for me. I'm sorry. The parking is very convenient. After dinner, I can eat at the small counter outside the door. It is very pleasant"

"There is basically no service in foreign hotels. No one at the front desk left the key in the envelope and searched for it for a while. It would be better to specify the method of collecting the key when booking, especially on rainy days."

"Except that the bath water is a bit small and the water temperature is a bit low for those who take a shower later. Good in all other aspects"

"The staff are generally friendly however the service is not up to expectation. We are suppose to checkin at 2/3pm, and had a confirmation called from the hotel in the morning. However, when I arrived at 4pm, I was told that it’s not ready and they need till 5:30pm to have the room ready. The place was under renovation and it’s messy and dusty, but the room is nice and clean. Overall it’s good with nice view."

"I really like this place as it is cosy. Not too big and not too small. Just the perfect size. The amenities provided are all nice , proper and very useful."