Hotel Riviera

The rooftop pool and spa, comfortable and stylish rooms with excellent beds, and the overall cleanliness were consistently praised by guests. However, there were no specific disadvantages mentioned in the reviews.

From the moment we walked through the door to leaving, the stay was amazing. Friendly staff, hotel interiors, cleanliness and the spa were all exceptional. One of the comfiest beds I’ve slept in too :-) I can’t recommend the Hotel high enough!

My stay at Hotell Riviera was unfortunately overshadowed by disappointing experiences related to communication and service, which significantly impacted the overall impression. It is disheartening to see a hotel with such potential fail to address basic issues that could be resolved through proper training and staffing. A recurring issue was the lack of effective communication. Reviews on TripAdvisor confirm this as a common problem, and my experience was no different. Calls often went unanswered, and emails or chat messages were left unaddressed for extended periods. The front desk appeared severely understaffed, leaving the staff stressed and seemingly overwhelmed. One particular incident highlighted this issue clearly: during a previous stay, an email I had sent had been sitting in the chat system for some time, unnoticed. When I pointed this out, the staff member actually laughed and mentioned that there was also an unanswered message from another customer. Such incidents reflect a lack of professionalism and systematic follow-up. Another challenge was the attitude of some staff members. Many phone conversations carried an undertone of irritation, with superficial professionalism that came across as sarcastic. While I did encounter one exceptionally friendly and helpful staff member, even this individual forgot to forward important information, creating further issues for me. On a positive note, there were a few staff members who stood out for their excellent service. The English-speaking servers and a female maître d’ during the New Year’s Eve celebration were outstanding and deserve praise for their effort and dedication. Additionally, the room itself was comfortable, with a great bed and a stunning view. However, it is clear that the hotel faces significant challenges that require urgent attention. The lack of adequate staffing and training to manage communication effectively- both internally and externally - is critical. I sincerely hope the management considers hiring a qualified professional to oversee and elevate the standards of communication and customer service. This hotel has the potential to be fantastic, but until such fundamental issues are addressed, guest experiences will continue to suffer. Rating: 2/5 The bed and a few exceptional staff members were highlights, but poor communication and service severely detract from the overall experience. There is no phone available in the room. Entertainment: 10/10 Live music, Netflix, HBO, Disney +