Wildlife Retreat at Taronga

The night tour, morning tour and sanctuary tours were very special for the kids, Cozy room, we got a rollaway bed for no extra charge for our 6 year old. Otherwise he could’ve also just slept on the couch. I liked how everything was eco friendly and had the environment in mind. Breakfast was good - cooked mushrooms and decent sausages, fresh cut fruit and decent barista made coffee.

The hotel was okay. Breakfast is limited and closes at 9.45am. There is no swimming pool, and the sanctuary view room does not actually have a really nice view as it was mostly Bush view with very little sight of the animal. Cleanliness is absolutely disappointing. The amount and thickness of dust under the sofa, on the bed head rest was disgusting. Considering the amount of money being paid, the cleaners do not seem to know about cross contamination and training must be very poor. Watching them clean the room, they used the same gloves and cloth to wipe down the toilets and table in the bathroom and, with the same gloves on after cleaning the toilet, take the clean towels and puts them in the bathroom. Again, with the same gloves, they took the cups and washed them after cleaning the toilet. Logically, they should change gloves, but it seems they are so used to cleaning this way that they just focus on getting the job done quickly, instead of correctly. They also used the same mop to mop the bathroom floors and the bedroom floors. There were no separate mops for toilet and bedroom. Cleaning standard just disappointing and disgusting I had 3 different cleaners each day and they all did the same thing. No slippers or complimentary water provided in the rooms.

We enjoyed our stay in the Wildlife Retreat. The location is fantastic and it is easily accessible via public transport. The buffet breakfast has a good variety and the restaurant has a view of the harbour bridge and Opera house.