We arrived in Moscow late, booked a room and arrived at midnight, we were greeted by two “hotel queens” at the reception, asked to look at the room before checking in, but we were refused, citing the fact that everything was as in the photo, and there was nothing to see there, well okay, we’re tired, we didn’t come to make a fuss, but just go and lie down to rest! We submitted our passports and asked to fill out the form ourselves upon check-in, and they would verify all the data and we would go to our room to rest. And then the performance began: the employee Marina began to impudently with a grin, “I will scan your passports, we don’t have any forms to fill out, but if you don’t want to, then I will cancel the reservation and you will go look for another place... either one way or no way.” . She simply canceled our reservation and said that her working hours were over, well, she's just a queen! Naturally, there was a scandal, we went to another hotel, checked in perfectly without saving our scans, using the provided passports and filled out forms. It’s very interesting, but the owner of this establishment knows how his employees communicate with clients, and that there are regulations for checking into a hotel that these ladies have never heard of?! A disgrace in the 21st century!
Original TextTranslation provided by Google