National Hotel

I have a lot of travel experience and can confidently recommend this hotel to everyone. Real service, fast check-in and a pleasant stay!

Families, be careful to book this hotel, it's a waste of money! All employees, without exception, have very poor English, and the communication cost is too high. The worst bad review: The hotel's attitude is arrogant + suspected of discrimination, because the staff miscommunication broke into the room without ringing the doorbell when the guest was using the toilet, and my bathroom door was not locked! ! Subsequent communication failed several times, and there was no compensation! ! ! Due to an arrangement error, the front desk assigned me a room that was not completely cleaned at around 2:30 pm on the day of check-in (you can see that the curtains were not put down on the right side of the comment picture 1), the trash can was placed on the stool instead of the floor, and at 2:45 pm, while the guest was using the toilet, the house keeping directly swiped the card to break into the door (later explained that they knocked on the door and went in directly), without ringing the doorbell. Communicating with this intruder, she just said that she came to "check the hygiene" and said that she didn't know the guest was in the room. Later, I communicated with the hotel three times in a row, and the hotel said that "the situation is acceptable" and "it was a mistake", but refused to provide any compensation and remedy. There was no formal apology fruit plate or drink, but just crazy explanation of the reason saying "acceptable". And during the communication, there were local customers asking questions at the counter, but they simply ignored me and ignored me to serve them, which was a clear evidence of discrimination.

Good location, opposite the Red Square. I stayed in two room types. The cheaper one was on the fourth floor. You can't go directly to the room, so you have to carry your luggage down. The more expensive one was on the sixth floor and you can go directly to the room.

The hotel is located directly opposite the Red Square, which is the most central location in Moscow. A very magnificent building. A bit old, but with complete facilities. The service is average!