Occidental Jandía Mar

Very good stay! Perfectly located, walking distance to the seaside. A comfortable bed and pillows, immaculately clean, friendly staff. Tasty food and a big selection of drinks. Beautiful surroundings. Unfortunately the water in the swimming pool wasn't warm, and another bigger pool was in repair.

We were hesitant booking given some recent negative reviews however were pleasantly surprised. First the slightly negatives, we were place in block 2 which was out of the main reception building and across the way, we had to use two lifts to go up 3 floors each time, this wouldn’t have been too bad if the lifts were always operational, there wasn’t a day when one of the lifts wasn’t working, the main glass lift in block 1 was out of order for at least 4 days, the the lift in block 2 broke down on the odd day here and there. Meaning lugging a toddler and pram up and down 3 flights of stairs. We found the rooms well maintained, cleaned most days, I think only one day they hadn’t been in. The beds are comfy, we had 3 single beds with two pushed together which most hotels do this, it would be better if there was some sort of mechanism in place to lock the beds together as our son almost fell through the gaps on a few occasions. The shower was mainly good, the pressure wasn’t the best and one of the days there was no hot water at all, when reported we were told the hot water was off throughout the hotel and was being worked on, which did take several hours. The pools were lovely and spacious, the top pool being the main pool which was warmer and busier, all activities and games tended to be around the top pool. The bottom pool is colder but bearable and a lot quieter. Both great to swim in. We didn’t use the spa facilities however just outside was a splash area which my son loved and went in daily, kept him very well entertained. The water park just outside of reception was great, lots of different slides for both adults and children. This was closed on only monday. The park had a mini snack bar serving burgers, hot dogs, sandwiches and ice creams (the ice lollies are not included on AI just a basic ice cream cone which was mainly Ice than cream). The food in the buffet we were pleasantly surprised given some negative feedback, yes sometimes the food wouldn’t be piping hot always but this is a buffet with hundreds of mouths to feed. The tables weren’t always cleared and cleansed straight away, sometimes found ourselves walking round ages for a clean table but the staff do work hard, perhaps they need more staff in the buffet. The snack bar was our go to during the day, really good pizza, nuggets, chips, pasta and salads are available. Self serve drinks also around the pool which is great so hardly any queues there. There are mini magnum lollies aswell as self serve ice creams available. We didn’t stay around the entertainment lounge too late so can’t make honest opinion of the entertainment however it sounded like there was always something in most nights, singers, dancers etc. We spent most evenings in the piano bar which is quieter and more a chill out vibe, so our son could rest whilst us adults had our evening time. The bar staff in the piano bar were excellent. Transfer time was late, took us just short of two hours meaning we arrived

Kiki and Oana were amazing with booking in our photoshoot. Oana did a great photoshoot and was amazing with my crazy boys! We had perfect weather and perfect backgrounds chosen by Oana. She even took us on a little tour of the hotel. Thank you so much for some amazing photos!

We had a lovely time came 18th Dec for a week very friendly staff nice heated pool really enjoyed the food if you eat fish you will love it nice big clean rooms close to shops and beach and restraunts if you want to go out for a meal water park was great for the kids although wasnt open the whole we was there i was worried with reading bad reviews but glad i came would definitely come back loved it

Verified Misled on holiday hotel was 3 star your… Misled on holiday hotel was 3 star your site said 4 the hotel had paint flaking off the buildings cracked tiles all over the floors and even missing ones on stairways also a lot of tiles rocking . It’s not all inclusive like stated . Safety deposit box has to be paid for which is outdated nowadays. Spa and indoor pool is extra. A big problem very little shade around pool and even though it says you can’t reserve beds the ones in the shade were reserved before 5 am in the morning. They sell parasols in shop but then the hotel does not allow you to use them. Managers were not interested when I approached them about the issues . Food was standard and suited us . Fitting in room toilet bday etc all fitted wonky but did work although a little outdated . Hotel with a little time and updating could be nice as plenty of space not crowded even though full . More shade required for the children

Fantastic entertainment super funny and creative entertainment every day, me and the family loved it, got everyone involved especially in and around the pool. Brilliant 👏 👏 👏