WaterWalk Extended Stay by Wyndham - Raleigh Research Triangle Park

This was an absolutely horrible experience. I arrived to attend a local music festival. Upon arriving i learn that the room i booked weeks in advance was not available. As a matter of fact there was no longer any two bedroom units available. I was traveling to this festival with my son and cousin, i needed at least two beds and a couch. There was only one written size bed available because they had given my room away. Then when i was told what could be done the staff member simply shrugged their shoulders. I was extremely angered at this point. I forgot to mention i drove 9 hours to this music festival and it was 130 am. So to not have a room is disgusting. But it gets worse. As i mentioned i needed at least two beds, my son is 15, cousin 23 and they are not small smh. So i had to sleep onthe couch in the living room. When i looked for extra sheets i couldn't find any in the room i again went to the front desk. When i asked about extra sheets and towels i was told that there was none extra available in the entire hotel. I was completely and utterly disgusted, fed up, and done. He informed me he would walk to the hotel next door to see what they had available, crazy. Anyway don't waste your time with this hotel.

When we checked in we were not given any info about WiFi, cleaning schedule or other information. The staff was hit or miss. We learned quickly that Fox was our go to person. He always was friendly and helpful. Kacy is housekeeping was also great. We were there for 3 weeks and the kitchen set up was lacking. We were cooking there and so many items to do so were either missing or unusable. It took almost a week until we had enough to make it work. Why they do not take inventory and make sure there is adequate kitchen items is a mystery. We would stay again but I would ask for the top floor, as the unit above us was noisy early am and late pm. Very convenient location for anything you need. Staffing is hit or miss and sometimes if you needed something there was not much effort. Just happy we knew to wait for Fox.

So much close by for eating or supplies. Having a w/d in room was fabulous. Walmart across the street and a breakfast place also across the street.

The rooms were very quite, clean, cozy and comfortable. It has a modern contemporary design.It's was like being right at home.

Will give them the benefit of the doubt due to the dreamville festival taking place, but properly preparing for higher than normal volume bookings and better communication amongst staff members.

Check in was very easy. The two bedroom suite was very spacious with two full bathrooms, full kitchen and washer and dryer in unit. The balcony was a plus as well. Definitely recommend.