Waterford Lodge Hotel

Short stay Basic but ok for a short stay Room cold but asked for an electric heater which was provided Hotel had trouble with the boiler

Mates Wedding in Morpeth. Nice place to be. Quaint little town outside Newcastle. Staff in hotel very friendly and accommodating.

Horrendous and unforgivable stay at this so-called hotel which Morpeth should be ashamed to have trading in the lovely town. From the start I want to state that the staff at the Waterford Lodge are not at fault, they tried to make my stay the best that it could be given what they have to work with, but this was to prove impossible. The lodge is very rundown and shows a lack of investment. Let me be blunt rooms are awful, worn out and offer no comfort whatsoever. The mattress on the bed offered no support and prevented any chance of a comfortable night's sleep, the duvet was so thin it might as well have been missing and the pillows were as hard as sandbags and bore many stains they had obviously not been laundered in a decade. The room was always cold. The television was so old you would expect to find it in a museum. The only seat in the room was an uncomfortable small stool. The bathroom was dated in terms of décor also showed many signs of constant wear and tear together with lack of maintenance however the main issue was that the shower did not work (the management response to this was to use the bath, no chance given that when I filled it with water numerous hairs etc. floated to the surface absolutely disgusting). The noise was always a constant issue, (the contemptible management response to this was I should have brought earplugs with me). Avoid at all costs even if you believe that the rate chargeable offers value for money because it will not.

We needed something central in Morpeth for a boys reunion. For £50 per room per night it was ideal and included a good full English breakfast

The staff were friendly, breakfast were good, the room that we stayed in needs updating, very old fashioned, paper peeling off, and hanging down. Lady on reception informed us the rooms are in the process of getting updated.