Carol
October 17, 2023
Staff member (Dior) was very friendly, helpful, and thorough. Previously broken towel rack, fell off the wall (thankfully did not hit anyone). She ensured it was fixed that day. However, when we returned to the room that evening, house keeping had not come to our room. We had to go to the office for clean towels and trash was overflowing. Also, when we got to the room the first day, had to ask for additional towels (there were towels for two people; there were four people registered for that room). Saw a bug in the bathroom; most likely if there was one, there were more. The property was worn and rundown (for example, outside doors did not close properly). The bed spreads/covers had stains, the pillows were half size/small, and the sheets were very wrinkled. Did not get answers when tried to call the office from the room or from an outside phone (home or cell). Continental breakfast was good.