Hôtel Mercure Paris Porte d'Orléans Reviews

Good side: that hotel has own car parking, which charges with reasonable price. Downside: it's a bit far from metro, especially after walking a lot in Paris but u still need to walk quite a bit back to the hotel.

Excellent clean hotel, quiet part of Paris 15minutes Uber or bolt to centre of Paris. Staff fluent in English. We arrived a few hours earlier and they let us come in earlier without hesitation. Would stay there again

Overall, it is not enough to be considered a 4-star... 2 bottles of water were only filled on the first day and not once for the entire 3 days, and the towels were the same as the first day... The hotel's electricity was turned off on the first day, so you could experience changing rooms in the early morning.

Clean and sanitary, the surrounding environment is safe.

Very good very good very good

Attentive service, good

Very isolated from attractions

The hotel is close to metro station porte d’ orleans line 4 and also RER station Genilly is not too far. Privilege room has nespresso and free drinks in mini bar. Staff is very nice and helpful. Especially the lady who speaks a few words Dutch. Great service.

Tired, run down. Fixtures and fittings felt loose and wonky. I stayed on floor 7 rm 708. FYI this has views down to the bin area. At night the lights will be bright if anyone goes to the bins so make sure you fully shut any gaps in the curtains. I stayed there from July 8 - July 11 2024. The phone didn’t work to call reception. Few staff so queuing at reception (due to non working phone) was long. Some staff very friendly and helpful but others looked and sounded like they didn’t want to be there. I had planned to eat in the restaurant but changed my mind considering the smell of stagnant water in the lobby and dusty rooms. No ironing board provided when I asked to borrow an iron. Cheap nasty thin toilet paper, which we had to ration as housekeeping didn’t provide extra despite being visibly low . Complimentary bottle of water in fridge, don’t make the mistake of leaving it out on the side half used else housekeeping will throw it out. Water proof material protector was like a sheet of plastic. Not breathable, uncomfortable feeling through the sheets and made me feel sweaty during the night. Absolutely ripped off considering it’s meant to be a 4 start hotel. Not a pleasant experience at all. It was useful to able to get Netflix through the TV.

I have been there a few times now to work and this may become my staple place! I went to the cafe to meet someone for work and feel like I tripped into this gem. It’s clean, relaxed, warm, with great food, coffee, tea available… one of my favorite added touches is the infused water they offer. A special kudos to Samia who was so kind and attentive. While I’m in Paris this will be my work space for sure!

Old, stained, gloomy. Could not find any staff around for our breakfast the first day. The complete absence of regard for customer service during check-in was almost funny. Hotel seems to specialize in groups / bus tours clients. No way near what you would expect from a Mercure hotel. More of an Ibis budget level. Avoid.

Never a 4 star. Tired, outdated, gloomy hotel. Lobby is a mess. Took a long time to check in and out. 2 star at most. Images don't reflect current condition. No iron/board in room. Couldn't even find the bar and restaurant. Building site opposite as of June. Avoid

Wonderful welcome and perfect hotel for the purpose of my visit. Rooms clean, breakfast was amazing and staff no matter who you spoke to were very professional and welcoming. Would not hesitate to come back.

Very difficult to stay here. Room service menu did not work online and there were no physical menus unless you walk to reception. Phone didn't work. I had to walk to reception to try and order food but menu was minimal so I asked if Uber eats can deliver to The door. They said yes. But then they wouldn't let uber eats into the hotel. Very unhelpful and not at all a business hotel. Wifi is poor. Rooms so dark I could barely see.